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Updating Camnera Raw 12 and PS Elements 2020

New Here ,
Feb 18, 2020

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When i launch my Eloements 2020 and go into Organizer to startr doing some work I get a notice to update both PS Elements 2020 and Camera Raw 12.  When I click on Update now I get a box telling me that I need a new app to open this auphd link.  Go to MS Store or the other option is Always use this app.  I click on always use this app but then cannot click OK

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Updating Camnera Raw 12 and PS Elements 2020

New Here ,
Feb 18, 2020

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When i launch my Eloements 2020 and go into Organizer to startr doing some work I get a notice to update both PS Elements 2020 and Camera Raw 12.  When I click on Update now I get a box telling me that I need a new app to open this auphd link.  Go to MS Store or the other option is Always use this app.  I click on always use this app but then cannot click OK

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Feb 18, 2020 0
Adobe Community Professional ,
Feb 18, 2020

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What OS are you using?  Please give us a screenshot of the message you are receiving.

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Feb 18, 2020 0
New Here ,
Feb 18, 2020

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74F2A8CC-F38D-439B-9325-4273D4629DBF.jpeg

This is the message I get. I have a PC with Windows 10

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Feb 18, 2020 0
New Here ,
Feb 18, 2020

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When I check use this app I can't check ok

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Feb 18, 2020 0
Adobe Employee ,
Feb 18, 2020

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Hello,

 

Please navigate to "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox" and double-click on the Adobe Update Helper.exe to initialize the installation process.

 

Feel free to respond on this thread if you have any further queries, I shall be glad to assist you!

 

Regards,

Medha

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Feb 18, 2020 0
New Here ,
Feb 27, 2020

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Hi Medha,

 

I have the same issue and your described workflow unfortunately does not change anything.

 

Any idea? Thanks!

Mark

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Feb 27, 2020 0
Adobe Employee ,
Feb 27, 2020

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Hello Mark,

 

Could you please let me know what happens when you double-click on the executable file?

 

Regards,

Medha

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Feb 27, 2020 0
New Here ,
Feb 27, 2020

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When I go through the sequence that you have put up Medha, I get to the end but there is no HDBox.  It comes uyp as IPC Box instead and there is no Adobe update helper.exe in that site.  

 

 

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Feb 27, 2020 0
Adobe Employee ,
Feb 27, 2020

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Hello,

 

This issue sometimes crops up due to permission errors. To remedy this, please navigate to https://www.adobe.com/us/products/photoshop-elements/download-trial/try.html and download the executable file. Ensure that you've selected the appropriate version in the dropdown before clicking the Download Now button.

 

Once the executable file is downloaded, please double-click it to launch the installer. After the installation is completed, try to install the updates.

 

Hope this helps! If you have any more queries, feel free to respond on this thread.

 

Regards,

Medha

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Feb 27, 2020 0
New Here ,
Mar 03, 2020

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That worked!!  Thank You Medha!

 

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Mar 03, 2020 0
Adobe Employee ,
Mar 04, 2020

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Happy to hear that the issue has been resolved. Hope you have a great time exploring Elements 2020!

 

Regards,

Medha

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Mar 04, 2020 0
Enthusiast ,
Feb 27, 2020

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Seigl, check your version again.  Clicking Update Helper sometimes resolves the problem quietly in the background.

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Feb 27, 2020 0
New Here ,
Feb 28, 2020

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Hi Phinny, hi Medha,

thanks for comments.

 

@Phinny:  checked version and was still the old one (20190827.m.136736), no changes or activities in the background by Udate Helper.

The work sequenz with repair installation of trial version mentioned by Medha changed my version to the current one (20200120.m.139570) but now PSE2020 tells me with every start that there is an update available. Confirming installation brings again the windows app request as Cash_Angel has mentioned and then Microsoft Store won't find "auphd".

 

@Mehda:  Double-Click on executable file of "Adobe Update Helper.exe" does not do anything, even when I try right-click and "Run as Adminsitrator".

 

Frankly spoken, it looks like a real software issue and Adobe has not finished their homework yet. 🙂

Thank you all!

 

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Feb 28, 2020 0
Adobe Employee ,
Feb 28, 2020

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Hello Siegl,

 

Please try the following steps:

  1. Open Command Prompt in Administrator Mode
  2. Type/paste the following command in the command prompt: cd C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
  3. Press enter
  4. Type/paste the following command in the command prompt:  Set-up.exe --update=1 --sapCode="PSE" --productPlatform="win64" --codexVersion="18.1"
  5. Press enter

 

Let us know how it goes for you.

 

Regards,

Medha

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Feb 28, 2020 0
New Here ,
Mar 03, 2020

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That worked!  Thanks for support, Medha!

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Mar 03, 2020 0
Adobe Employee ,
Mar 04, 2020

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Happy to hear that the issue has been resolved. Hope you have a great time exploring Elements 2020.

 

Regards,

Medha

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Mar 04, 2020 0