Upgrade from PSE 2018 to 2020

New Here ,
Oct 19, 2019 Oct 19, 2019

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Hi.

I've purchased the 64-bit Windows 10 upgrade version of PSE 2020 to upgrade from 2018.  However, when running the installer, and logging in, I eventually get error code 215 which is not listed on the help pages.  After doing a bit of searching I've tried disabling the firewall, restarting the Credential Manager and running the installer from my desktop - all of which have been suggested elsewhere - but to no avail.  There is no log file for 2020 in Program Files(x86)\Common Files\Adobe\Installers either - only an old one one for 2018.  Any suggestions?

Many thanks in advance for any help.

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Adobe Employee , Oct 20, 2019 Oct 20, 2019
Hello, Can you please try downloading the application from here? Let me know if this works for you. Thanks, Medha

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LEGEND ,
Oct 19, 2019 Oct 19, 2019

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PSE 2020 installs in Program Files not the x 86 location which is for 32 bit apps.

 

Try installing again as a free trial using the light weight installer package. If successful you can activate with your product serial number commencing 1057 (all numbers, no letters)

 

See my blog for download link.

https://99jon.blogspot.com/2019/10/how-to-install-photoshop-elements-2020.html

 

 

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New Here ,
Oct 19, 2019 Oct 19, 2019

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Hi 99jon and thanks for your reply.

I'm assuming its the lightweight installer package that I've already downloaded and tried running - it's the same filename as shown on your blog page.

I've gone to the free trial page as suggested, selected 'Download Adobe Photoshop Elements 2020' from the drop-down, ticked the 'I own a previous version' and 'Please don't contact me' check boxes then clicked Download Now - but nothing happens.  I've also disabled firewalls etc. just in case that was the issue but again nothing happens.

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LEGEND ,
Oct 20, 2019 Oct 20, 2019

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Where you see Download Adobe Photoshop Elements 2020 you need to click the pull down menu and select a version from the list otherwise download won’t start.

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Adobe Employee ,
Oct 20, 2019 Oct 20, 2019

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Hello,

 

Can you please try downloading the application from here? Let me know if this works for you.

 

Thanks,

Medha

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New Here ,
Oct 20, 2019 Oct 20, 2019

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Hi Medha.

Yes that has now worked.  Many thanks.

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Adobe Employee ,
Oct 20, 2019 Oct 20, 2019

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Happy to help! Hope you have a great time exploring Elements 2020.

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