Highlighted

Valid / yet Invalid serial number

Dec 25, 2018

Copy link to clipboard

Copied

My old computer is dead. I want to have Elements 12 on my new computer. I have it downloaded it, but it is saying the serial number I am trying to enter is invalid. I am literally looking at my serial number, as posted by Adobe in my download record. It s valid...

Views

151

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Valid / yet Invalid serial number

Dec 25, 2018

Copy link to clipboard

Copied

My old computer is dead. I want to have Elements 12 on my new computer. I have it downloaded it, but it is saying the serial number I am trying to enter is invalid. I am literally looking at my serial number, as posted by Adobe in my download record. It s valid...

Views

152

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 25, 2018

Copy link to clipboard

Copied

If PSE12 was an upgrade, you'll need to enter both the PSE12 serial number and the serial number of a prior version, which are hopefully both out on Adobe's site.

Otherwise, try copy/pasting the serial number from Adobe's site into the serial-number type-in box.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 25, 2018

Copy link to clipboard

Copied

but it is saying the serial number I am trying to enter is invalid.

What is the exact error message?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...