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validating problems with ps elements 2020

New Here ,
Oct 26, 2019

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Dear Sirs, 

we have problems validating our serial number of photoshop elements 2020. After having successfully installed that program and entered the serial number, we were not able to get it validated. 

We have already tried to delete the adobe-related host files by use of the recommended tool, which we have downloaded. 

The internet connection is life and we have access to the internet. 

Thank you very much for your assistance. 

Best regards.

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validating problems with ps elements 2020

New Here ,
Oct 26, 2019

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Dear Sirs, 

we have problems validating our serial number of photoshop elements 2020. After having successfully installed that program and entered the serial number, we were not able to get it validated. 

We have already tried to delete the adobe-related host files by use of the recommended tool, which we have downloaded. 

The internet connection is life and we have access to the internet. 

Thank you very much for your assistance. 

Best regards.

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Oct 26, 2019 0
LEGEND ,
Oct 26, 2019

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The serial number commences 1057 (24 numbers, no letters)

 

Some purchases come with a redemption code (numbers & letters) which must be used to obtain a serial number.

 

See if this link helps.

 

https://helpx.adobe.com/uk/photoshop-elements/kb/find-serial-number-elements.html

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Oct 26, 2019 0
New Here ,
Oct 26, 2019

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Dear 99jon, 

 

thank you very much for your reply. unfortunately, that did not solve the problem: the disk had the 24 digit numeral code labeled serial number on it. 

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Oct 26, 2019 0
LEGEND ,
Oct 27, 2019

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This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support.
https://helpx.adobe.com/support.html

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Oct 27, 2019 0
New Here ,
Oct 27, 2019

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thank you, I will try that...

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Oct 27, 2019 0
Enthusiast ,
Oct 27, 2019

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99jon, just watched one of your tutuorials what kind of cool accent is that?  😃

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Oct 27, 2019 0
Adobe Community Professional ,
Oct 27, 2019

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@Phinny,

John doesn't have an accent.  You do!

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Oct 27, 2019 0
Phinny LATEST
Enthusiast ,
Oct 27, 2019

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LOL I really do!

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Oct 27, 2019 0