Video display in PSE 2020

New Here ,
Dec 10, 2020

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Hello all,

for some time now (can't pinpoint it, maybe even after update to 2020) my videos in organizer won't play, they all appear with green bars - see attached image.

Graphics drivers are all updated.
What is going wrong!

Best regards
Matthias from Germany

 

Videodarstellung_PSE.jpg

TOPICS
Bug, Organizer, Problem or error, Windows

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Participant ,
Dec 10, 2020

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Does this happen with all your videos or just some of them? What format are those in? Although I seldomly use the Organizer for movies I can't help wonder if this isn't codec related, I'll see if I can find out more about that.

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Adobe Community Professional ,
Dec 10, 2020

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In my experience, this kind of problem is related to the graphics driver.  Do you have Use Graphics Processor for Video Playback on or off? Try checking or unchecking the box.

Ashampoo_Snap_2020.12.10_11h28m40s_010_.png

Are you sure you have the latest graphics driver?  What GPU do you have?  (And, yes, please answer ShelLuser's question about what file format(s) are causing the problem.)

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Masaihtt123 AUTHOR LATEST
New Here ,
Dec 11, 2020

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Thanks for your answers.

The video format is .mp4, but I've also tried avi and mov converted versions: same result for everything for all videos, without exception.

CPU Intel core i5.
The movies are displayed in other players without problems, which then probably does not indicate a driver problem.

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