What do I do when required help screens will not accept existing ID or passwors? Elements 13 download to PC missing archive section. Normal help screen will not accept any exisitg adobe D. Whatdo I do now?

[kenw29657039]

What do I do when required help screens will not accept exixting ID or passwords?

Downloaded Elements 13 to PC. Set up noted that archive section missing.

[Ned Murphy · Accepted solution]

If something is requiring a password it is not likely to be an Adobe request since Adobe does not normally require any.  It might be your computer security requiring you to allow an installation to occur.

[Franca86]

Quindi? Come devo fare?