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What happened to my Elements 2018?

New Here ,
Jan 26, 2020

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Is this a forced upgrade to Elements 2020?  I cant get into my Elements 2018 (which is Not a subscription) ?????????  It re-directs me to buying PE 2020.

I didn't even get a notification from Adobe.  What is going on????

 

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What happened to my Elements 2018?

New Here ,
Jan 26, 2020

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Is this a forced upgrade to Elements 2020?  I cant get into my Elements 2018 (which is Not a subscription) ?????????  It re-directs me to buying PE 2020.

I didn't even get a notification from Adobe.  What is going on????

 

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Jan 26, 2020 0
Adobe Community Professional ,
Jan 26, 2020

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Did you try entering your serial number?

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Jan 26, 2020 0
New Here ,
Jan 27, 2020

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Yes I did but it wouldn't let me by the first screen (the one to choose photo editor or organizer.)

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Jan 27, 2020 0
Adobe Community Professional ,
Jan 26, 2020

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. . .  or are you talking about a marketing message like this:

 

Ashampoo_Snap_Sunday, January 26, 2020_15h30m17s_006_.png

If you saw a message like the following, you need to click on the License this Software button and enter your serial number.

 

Ashampoo_Snap_Sunday, January 26, 2020_15h39m08s_007_.png

 

If you are experiencing something else, go to this page for further help.

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Jan 26, 2020 0
New Here ,
Jan 27, 2020

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Greg - thanks.  Ya it was blocking my entry at the first screen like #2 above.  I did log into Adobe and re registered with my key # but it said it was already in use.  Finally I had to click on the "trial" button for 2018 and got in, but it will expire in 29 days because I had some work I had to get done.  Have never seen this before.  PSE 2018 is registered to me on the web site.  What do you suggest?  Thanks again.

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Jan 27, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Jan 27, 2020

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Go to Help > Sign in from the Editor menu and you can enter your derial number.

That will remove the trial status.

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Jan 27, 2020 0