where's EXE

New Here ,
Feb 19, 2021 Feb 19, 2021

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I bought elements 11, then updated  to 15. I just re-set windows 10 on my PC having fully backed up, but element 15 won't open, and I can't find an EXE file to boot with.

I have elements 15 on my laptop, can I transfer?

I have lost my key code, and would like to update as per your offer.

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Crash or freeze

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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LEGEND ,
Feb 19, 2021 Feb 19, 2021

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To update you don't need the EXE. But you do need your serial number, because that is checked when you install the update.

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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You can buy PSE 2021 at a discounted upgrade price only if you have the serial number for the old version.

https://helpx.adobe.com/download-install/kb/find-serial-number.html

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