First of all... I am running Photoshop Elements 2018 in Windows 10. I do not have two Graphic Adapters. Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen. If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.
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Please specify the graphics card you are using.
Also try clearing media cache. For that go to Edit > Preferences > Files. Under Media Cache, Clear Cache.
Thank you responding Yachika. The one graphics adapter I have is Intel HD Graphics 620. I cleared the media cache but still have a black screen while it is playing the music and advancing. If I press pause the photo then appears. If i then resume the screen turns back to black. If I save it (though black screen) and then try to play I still get black screen (no photos). I repeated process of clearing media cache and still the same result.
Please try this one.
Go to application preferences > General and uncheck 'Use Graphics processor for video playback'.
I do not see that option here (see below)
On Thu, Jan 18, 2018 at 1:43 AM, yachikag68482697 <firstname.lastname@example.org>
Never mind... please disregard that last reply from me. I found it and
Unchecked it but when I put together a simple 10 photo slideshow the same
thing happened... (black screen while playing but if I hit pause the slide
appears). This is getting ridiculous. .
On Thu, Jan 18, 2018 at 6:58 AM, MICHAEL D JONES <email@example.com>
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Someone from Adobe Customer Support needs to contact me to get this resolved. I have already tried other Adobe suggestions to no avail. A slideshow should be a simple feature but I have already spent an excessive amount of time and energy to get this to work to no avail.
I have the same problem, using 2018. I had also LOOKED for the suggested STAFF (?) fixes and found one about media card. did not work. I could not find a clear cache in the General. I'm sure it's another PSE problem that will go UNANSERED. jim
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Have exactly the same issue. Black screen on playback of slide show, and can 'skip' to individual frames - but app may also crash/freeze and have to restart machine.
Microsoft Surface Pro 4 (single - Intel Graphics 520) with Win 10 (1709).
I 'did' also have a warning on installation, and after I manually found the log file (as the link in the setup dialog didn't work 😕 (urlencoded) - it seemed it couldn't install Microsoft C++ 2017 redistributable, as I already had a 'newer' version (14.12.25810).
What gives? I upgraded specifically for the rewritten slideshow functionality, so this is a dealbreaker. Will try and get chat support whenever that's available.
Tried creating another small slide show - same deal
Tried unticking 'use graphics processor for video playback' - no dice.
Had Adobe support attempt to help then tell me that the Intel HD Graphics 520 (in Surface Pro 4) is not in compatible graphics adapters list.
I then updated to Windows 10 April 2018 update (1803) - just as a last try - and no dice. Will do some more checking, and report back if something miraculous happens - otherwise will unfortunately be going the refund route
OK - so whadya know? I fiddled a bit more with the Elements Organizer, and something that was nagging at me previously made me check something. I noticed that when I'd picked some images and selected to create a slideshow, the maximise/restore icons in the top right of the window were somewhat non-functional - and the drop-down menus didn't work. Pretty much the only thing that worked was to click the 'X' to close the window - or wait for the 'black' slideshow to finish. The music was pretty jittery to start, but settled down after a couple of seconds.
I tried to manually resize, or 'move' the window, and after the window moved down fractionally - i.e. was no longer 'maximised' - the slide show appeared, and kept running. This was 'with' and 'without' the 'use graphics processor to render video' option ticked - no difference either way.
It's annoying that I'd have to wiggle it, just a little bit, each time, but realistically this allows me to pretty much get the job done.
There's still obviously glitches (as certain functions don't respond), and I'll decide whether I can live with it - but hopefully this helps someone else actually produce a slide show.
Same here. Got the black screen. I clicked the minimize icon on the top right of the window and dragged the screen a bit to the left, and the video appeared. Very strange.
Thanks for the link. I'd looked at this previously, but had another good look, and tried the registry change (no difference) - but spotted something I missed previously...
I'd suspected the issue I was having was related to some 'full screen' quirks - and so (after a couple of attempts to get the 'auto hide taskbar' option to stick in the 'off' position (i.e. - taskbar always visible) - I retried a slide show, and it worked just fine.
This is obviously inconvenient, as the Surface has a realtively small screen, and real-estate is valuable - hence usually having auto-hide taskbar 'on'.
So - my deduction here is that for one or more of the following scenarios:
this behaviour will occur, and none of the workarounds listed will fix the issue. The only 'fixes' are:
This smells like a bug to me - which feels like one of those 'in the middle' ones - as The Surface has a funky graphics card/scaling stuff going on, and the OS can be quirky with the taskbar - HOWEVER - this stuff works fine in PE 15 - so feels like PE16 doesn't cope well with certain hardware/OS/option combinations.
VERY VERY nice solution. It does seem like this could be fixed on a version release if PSE staff are listening to these comments. One of their pages suggests a registry edit (with poor instructions, I might add) - with the potential disaster looming if the registry is corrupted ---BAD IDEA, Photoshop !!!!
Windows 10, Photoshop Elements 2019, same issue. Slideshow is incompatible with autohide taskbar. Why is this so hard to fix Adobe?
Thank you for posting. I have Photoshop Elements Organizer 2020 and changing the auto-hide toolbar setting to disabled worked for me on Windows 10. Really thought a fix like this would have been included by now.
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I tried the same on a windows 10 desktop, and it resolved the issue. The auto hide on the taskbar caused the slideshow to be black during playback. I agree with the above poster that is seems pretty easy of a fix, and while I recognize the complications of machines, drivers, OS, etc., it seems to be fixable enough.