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Why am I unable to view slideshow created by Photoshop Elements 2018 Organizer?

New Here ,
Jan 15, 2018

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First of all... I am running Photoshop Elements 2018 in Windows 10.  I do not have two Graphic Adapters.  Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen.  If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.

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Why am I unable to view slideshow created by Photoshop Elements 2018 Organizer?

New Here ,
Jan 15, 2018

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First of all... I am running Photoshop Elements 2018 in Windows 10.  I do not have two Graphic Adapters.  Also, I followed the instructions to make changes via regedit. I can hear the music playing and the slideshow moving forward but no images are able to be seen.  If I CLICK on the screen I can see the slide in the background but when I release the click on the slide the view of the slide disappears. I have tried this on several created slideshows in Organizer with same result. This is getting frustrating.

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Jan 15, 2018 0
Adobe Employee ,
Jan 15, 2018

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Hi mikedjones1128,

Please specify the graphics card you are using.

Also try clearing media cache. For that go to Edit > Preferences > Files. Under Media Cache, Clear Cache.

Thanks,

Yachika

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Jan 15, 2018 0
New Here ,
Jan 17, 2018

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Thank you responding Yachika.  The one graphics adapter I have is Intel HD Graphics 620.  I cleared the media cache but still have a black screen while it is playing the music and advancing. If I press pause the photo then appears.  If i then resume the screen turns back to black.  If I save it (though black screen) and then try to play I still get black screen (no photos).  I repeated process of clearing media cache and still the same result.

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Jan 17, 2018 0
Adobe Employee ,
Jan 17, 2018

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Hi,

Please try this one.

Go to application preferences > General and uncheck 'Use Graphics processor for video playback'.

Thanks,

Yachika

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Jan 17, 2018 0
New Here ,
Jan 18, 2018

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I do not see that option here (see below)

...nor here

Please advise.

Thanks

On Thu, Jan 18, 2018 at 1:43 AM, yachikag68482697 <forums_noreply@adobe.com>

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Jan 18, 2018 0
New Here ,
Jan 18, 2018

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Never mind... please disregard that last reply from me. I found it and

Unchecked it but when I put together a simple 10 photo slideshow the same

thing happened... (black screen while playing but if I hit pause the slide

appears). This is getting ridiculous. .

On Thu, Jan 18, 2018 at 6:58 AM, MICHAEL D JONES <mikedjones1128@gmail.com>

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Jan 18, 2018 0
New Here ,
Jan 20, 2018

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Someone from Adobe Customer Support needs to contact me to get this resolved.  I have already tried other Adobe suggestions to no avail.  A slideshow should be a simple feature but I have already spent an excessive amount of time and energy to get this to work to no avail.

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Jan 20, 2018 0
New Here ,
Apr 10, 2018

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I have the same problem, using 2018.  I had also LOOKED for the suggested STAFF (?) fixes and found one about media card. did not work.  I could not find a clear cache in the General.  I'm sure it's another PSE problem that will go UNANSERED. jim

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Apr 10, 2018 0
Community Beginner ,
May 10, 2018

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Have exactly the same issue.  Black screen on playback of slide show, and can 'skip' to individual frames - but app may also crash/freeze and have to restart machine.

Microsoft Surface Pro 4 (single - Intel Graphics 520) with Win 10 (1709). 

I 'did' also have a warning on installation, and after I manually found the log file (as the link in the setup dialog didn't work 😕 (urlencoded) - it seemed it couldn't install Microsoft C++ 2017 redistributable, as I already had a 'newer' version (14.12.25810). 

What gives?  I upgraded specifically for the rewritten slideshow functionality, so this is a dealbreaker.  Will try and get chat support whenever that's available.

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May 10, 2018 0
Community Beginner ,
May 10, 2018

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  • Removed Microsoft C++ 2017 (14.12.25810)
  • uninstalled Premiere Elements 2018
  • Reinstalled Premiere Elements 2018 (this installed Microsoft C++ 2017 (14.10.25017)

Tried creating another small slide show - same deal

Tried unticking 'use graphics processor for video playback' - no dice.

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May 10, 2018 0
Community Beginner ,
May 11, 2018

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Had Adobe support attempt to help then tell me that the Intel HD Graphics 520 (in Surface Pro 4) is not in compatible graphics adapters list.

I then updated to Windows 10 April 2018 update (1803) - just as a last try - and no dice.  Will do some more checking, and report back if something miraculous happens - otherwise will unfortunately be going the refund route

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May 11, 2018 0
Community Beginner ,
May 11, 2018

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OK - so whadya know?  I fiddled a bit more with the Elements Organizer, and something that was nagging at me previously made me check something.  I noticed that when I'd picked some images and selected to create a slideshow, the maximise/restore icons in the top right of the window were somewhat non-functional - and the drop-down menus didn't work.  Pretty much the only thing that worked was to click the 'X' to close the window - or wait for the 'black' slideshow to finish.  The music was pretty jittery to start, but settled down after a couple of seconds.

I tried to manually resize, or 'move' the window, and after the window moved down fractionally - i.e. was no longer 'maximised' - the slide show appeared, and kept running.  This was 'with' and 'without' the 'use graphics processor to render video' option ticked - no difference either way.

It's annoying that I'd have to wiggle it, just a little bit, each time, but realistically this allows me to pretty much get the job done.

There's still obviously glitches (as certain functions don't respond), and I'll decide whether I can live with it - but hopefully this helps someone else actually produce a slide show.

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May 11, 2018 0
New Here ,
May 12, 2018

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Same here.  Got the black screen.  I clicked the minimize icon on the top right of the window and dragged the screen a bit to the left, and the video appeared.  Very strange.

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May 12, 2018 0
Adobe Employee ,
May 13, 2018

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Can you please try the workaround listed at : Troubleshoot slideshow and video playback issues

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May 13, 2018 0
Community Beginner ,
May 13, 2018

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Thanks for the link.  I'd looked at this previously, but had another good look, and tried the registry change (no difference) - but spotted something I missed previously...

  • The slideshow preview is blank when auto-hide taskbar is on.

I'd suspected the issue I was having was related to some 'full screen' quirks - and so (after a couple of attempts to get the 'auto hide taskbar' option to stick in the 'off' position (i.e. - taskbar always visible) - I retried a slide show, and it worked just fine.

This is obviously inconvenient, as the Surface has a realtively small screen, and real-estate is valuable - hence usually having auto-hide taskbar 'on'. 

So - my deduction here is that for one or more of the following scenarios:

  • User uses Surface Pro 4
  • User uses Windows 10
  • User has auto-hide taskbar switched on

this behaviour will occur, and none of the workarounds listed will fix the issue.  The only 'fixes' are:

  • Force auto-hide taskbar OFF
  • Manually move or resize the Organizer window when previewing a slideshow - to 'force' the application to NOT be full screen

This smells like a bug to me - which feels like one of those 'in the middle' ones - as The Surface has a funky graphics card/scaling stuff going on, and the OS can be quirky with the taskbar - HOWEVER - this stuff works fine in PE 15 - so feels like PE16 doesn't cope well with certain hardware/OS/option combinations.

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May 13, 2018 2
New Here ,
Aug 25, 2018

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VERY VERY nice solution.  It does seem like this could be fixed on a version release if PSE staff are listening to these comments.  One of their pages suggests a registry edit (with poor instructions, I might add) - with the potential disaster looming if the registry is corrupted ---BAD IDEA, Photoshop !!!!

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Aug 25, 2018 0
New Here ,
Dec 18, 2018

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Windows 10, Photoshop Elements 2019, same issue. Slideshow is incompatible with autohide taskbar. Why is this so hard to fix Adobe?

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Dec 18, 2018 0
LJDR LATEST
New Here ,
Apr 28, 2020

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Thank you for posting.  I have Photoshop Elements Organizer 2020 and changing the auto-hide toolbar setting to disabled worked for me on Windows 10.  Really thought a fix like this would have been included by now.

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Apr 28, 2020 0
New Here ,
May 13, 2018

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I tried the same on a windows 10 desktop, and it resolved the issue.  The auto hide on the taskbar caused the slideshow to be black during playback.  I agree with the above poster that is seems pretty easy of a fix, and while I recognize the complications of machines, drivers, OS, etc., it seems to be fixable enough.

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May 13, 2018 1