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Why are duplicate files created when I import from my camera in elements?

New Here ,
Oct 25, 2020

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When I import files from my camera in Elements duplicate files are created.   In searching for the files on my camera using Windows explorer I can see that there are 90 photos.   But Elements downloader finds twice as many photos 180.  Before I start downloading I can see the duplicate files in elements downloader next to each other - exactly the same file name date and time - no extension.   See the screen shot in the attached file.   When the files are imported a duplicate file is created with a -1 after the file number.  Why is this happening?

Thanks

Dennis

 

 
 

 

 

 

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Organizer, Problem or error, Windows

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Why are duplicate files created when I import from my camera in elements?

New Here ,
Oct 25, 2020

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When I import files from my camera in Elements duplicate files are created.   In searching for the files on my camera using Windows explorer I can see that there are 90 photos.   But Elements downloader finds twice as many photos 180.  Before I start downloading I can see the duplicate files in elements downloader next to each other - exactly the same file name date and time - no extension.   See the screen shot in the attached file.   When the files are imported a duplicate file is created with a -1 after the file number.  Why is this happening?

Thanks

Dennis

 

 
 

 

 

 

TOPICS
Organizer, Problem or error, Windows

Views

64

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Oct 25, 2020 0
Adobe Community Professional ,
Oct 25, 2020

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Dennis, I have observed the same thing with my iPhone, and shall report it to Adobe.  It would be helpful if you could answer the following questions:

1.  What edition, version and build of Windows are you using?  Look under Windows Settings>System>About.

2.  Are you downloading directly from your camera or from a card reader?

3.  What make and model of camera are you downloading from?

 

When this happens, you can sort the grid by Import Batch, do a file search for -1 (using Shift+Ctrl+K), and then delete the duplicate files.

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Oct 25, 2020 0
New Here ,
Oct 26, 2020

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Thanks Greg

 

1. Windows 10, 64 bit

2. Directly from camera with a cord

3. Nikon P950

I realize that I can delete duplicate files but I don't see why i should.    I might revert to the Nikon downloader if I can't fix this.

Dennis

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Oct 26, 2020 0
imjack2 LATEST
Explorer ,
Oct 26, 2020

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I too have observed this problem with EO 2021. As I have still EO2020 installed I downloaded via USB cable also the same images and videos from my iPhone7+ (iOS 13.7) using EO2020 on a Windows 10 64bit, version 1909. No duplicates were downloaded!!

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Oct 26, 2020 0