Why did I received a message to download a strange app to make a update Elements 2021

New Here ,
Dec 03, 2020

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After contacting help center no solution why i need to download a app to make a update Elements 2021.

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Problem or error

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Adobe Community Professional ,
Dec 03, 2020

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What help center?

It sounds like you were not talking to Adobe.

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New Here ,
Dec 03, 2020

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Yes, I did, direct on the helpsite

Your Adobe Case ADB-16572309-P0H4

 

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New Here ,
Dec 03, 2020

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Sorry, my Englisch is not so good.

I did, direct to the website. 

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Adobe Community Professional ,
Dec 03, 2020

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Your English is ok, no problem. If you prefer your own language, we'll use the translator if needed.

Just like @Peru Bob I was puzzled by the fact you could not get an answer from Adobe Help.

All Elements 2021 users should have received a notification for an update of the Camera Raw (ACR) module. That long awaited update makes PSE2021 able to recognize the raw files of some recent cameras. It seems impossible that Adobe staff are not aware of that fact. We don't know exactly what was the exact look of the message you have read;  that explains @Peru Bob  question.

Such a notification for an update is normal. If you are editing raw files, there is no problem to agree to the update.

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PBlondeel AUTHOR LATEST
New Here ,
Dec 07, 2020

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All ok now, went to HD box in libery and did the manual update and it works.

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