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Why do I lose my image when clicking OK with nothing by grey checkerboard in its place?

New Here ,
Jan 17, 2017

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I'm using Photoshop Elements as the only way to print images created in my old Illustrator CS3.  It's been working fine for years and suddenly not.  Bottom of left sidebar shows COLOR as black and white squares.

Mac 10.12.2.  Any suggestions or explanation?

Thanks

BOB

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

Gookie wrote:

bobgatje@verizon.net but I can't figure out how to insert the checkerboard (usually occers with flattening of image)

You can not insert an image in an e-mail reply. On the forum page, go to the "insert image" icon at the top of the reply box.

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Why do I lose my image when clicking OK with nothing by grey checkerboard in its place?

New Here ,
Jan 17, 2017

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I'm using Photoshop Elements as the only way to print images created in my old Illustrator CS3.  It's been working fine for years and suddenly not.  Bottom of left sidebar shows COLOR as black and white squares.

Mac 10.12.2.  Any suggestions or explanation?

Thanks

BOB

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

Gookie wrote:

bobgatje@verizon.net but I can't figure out how to insert the checkerboard (usually occers with flattening of image)

You can not insert an image in an e-mail reply. On the forum page, go to the "insert image" icon at the top of the reply box.

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Jan 17, 2017 0
Adobe Community Professional ,
Jan 17, 2017

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Gookie wrote:

I'm using Photoshop Elements as the only way to print images created in my old Illustrator CS3. It's been working fine for years and suddenly not. Bottom of left sidebar shows COLOR as black and white squares.

Mac 10.12.2. Any suggestions or explanation?

Thanks

BOB

It would help if you were to provide a screen shot of what you see.

In the meantime, go to Image>mode and be sure that RGB color is checked.

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Jan 17, 2017 0
New Here ,
Jan 17, 2017

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Yes, image>mode is at RGB and this is the screen that comes up”

And who are you? Few people know me as Gookie! Thanks BOB

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Jan 17, 2017 0
New Here ,
Jan 17, 2017

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bobgatje@verizon.net but I can't figure out how to insert the checkerboard (usually occers with flattening of image)

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Adobe Community Professional ,
Jan 17, 2017

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Gookie wrote:

bobgatje@verizon.net but I can't figure out how to insert the checkerboard (usually occers with flattening of image)

You can not insert an image in an e-mail reply. On the forum page, go to the "insert image" icon at the top of the reply box.

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New Here ,
Jan 17, 2017

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Jan 17, 2017 0
Adobe Community Professional ,
Jan 17, 2017

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The checker-board pattern denotes transparency. There is nothing there!

You state: " Bottom of left sidebar shows COLOR as black and white squares."

What does this mean? What sidebar?

Please provide step-by-step information about your work flow.

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Jan 17, 2017 0
New Here ,
Jan 17, 2017

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OK.

I prepare a 8.5" x11" color image using Adobe Illustrator CS3. I save the image as a pdf and it goes to my desktop.

I go to Photoshop Elements 12 and open the pdf image on my desktop.  It appears as a small thumbnail image on the field and tells me that it can be printed at the size and character that I want. I hit OK and expect the full image to appear, frequently with the checkerbiard as background (no problem,) Instead, after hundreds of these procedures with recent Christmas cards etc, the field is filled with nothing but the checkerboard and, when I put it back on the desktoip it is blank white.  I have inadvertently hit some setting not wanted but can't find which it is.

BOB

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New Here ,
Dec 12, 2019

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Bob, Did you ever get an answer on how to correct this?  When I open a pdf in Adobe Photoshop Elements Editor my pdf looks the same.  I can't see the pdf, just the transparent grey and white checkerboard.  When I change the transparent to white, all I see is white.  I'd love open a pdf and see the document, not a checkerboard, and this sounds like what you are experienceing.  If not Bob, Can anyone else help?

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Dec 12, 2019 0