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Why is adobe telling me I have no supported products?

New Here ,
Jun 19, 2020

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I have Photoshop Elements 2019, and my account page shows it as registered, but at the same time Adobe is telling me I cannot get support because I have no supported products registered.

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Why is adobe telling me I have no supported products?

New Here ,
Jun 19, 2020

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I have Photoshop Elements 2019, and my account page shows it as registered, but at the same time Adobe is telling me I cannot get support because I have no supported products registered.

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Windows

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82

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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Hi

Are you looking for help with Photoshop Elements or an account issue, I can move the thread to the appropriate forum for you.

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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What exactly do you need help with?  I'm moving this from Photoshop to Photoshop Elements where the concerned product experts will see it.

 

Customer Care agents are for billing, account & subscription activation issues.  If you are not currently subscribed to a qualifying Adobe plan (eg. Creative Cloud, Experience Manager, Document Cloud, etc...) customer care agents can't help you.  

 

Photoshop Elements Learn & Support --

https://helpx.adobe.com/support/photoshop-elements.html

 

PSE User Guide --

https://helpx.adobe.com/photoshop-elements/user-guide.html

 

PSE Community Support Forum --

https://community.adobe.com/t5/photoshop-elements/bd-p/photoshop-elements

 

Nancy O'Shea, ACP
Alt-Web.com

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