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Why isn't my Adobe ID accepted when installing Photoshop Elements 2020?

New Here ,
Feb 02, 2020

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I just downloaded Photoshop Elements 2020 and it wants me to sign in with my Adobe ID.  The same login that got me here fails to be recognized. Do I need two different Adobe logins?

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Why isn't my Adobe ID accepted when installing Photoshop Elements 2020?

New Here ,
Feb 02, 2020

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I just downloaded Photoshop Elements 2020 and it wants me to sign in with my Adobe ID.  The same login that got me here fails to be recognized. Do I need two different Adobe logins?

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Feb 02, 2020 0
LEGEND ,
Feb 02, 2020

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Go to My Account and check you can log-in with your email and password. If so, the same should work when signing-in to the software. After sign-in you should be able to license/activae with your serial number. This should only be needed one time. 

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Feb 02, 2020 0
New Here ,
Feb 06, 2020

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I think my problem is that I have a single user license and even though I can't be on two different computers at the same time, it looks like I need to get some sort of an additional license for my second computer.

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Feb 06, 2020 0
LEGEND ,
Feb 07, 2020

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You are permitted two activations. If you have already installed twice previously you will need to sign-out from one machine from under the help menu where you see your email.

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Feb 07, 2020 0
New Here ,
Feb 10, 2020

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I haven't installed this on more than one computer. I'll have to check into that with Adobe.

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Feb 10, 2020 0
Most Valuable Participant ,
Feb 03, 2020

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Is it definitely asking for Adobe ID? You're always asked for your system password when installing software, which should be different. 

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Feb 03, 2020 0
Adobe Community Professional ,
Feb 03, 2020

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Mac or Windows?

 

Have you tried your local administrator username and password for your local computer?

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Feb 03, 2020 0
New Here ,
Feb 06, 2020

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Hi, John. I'm on Windows 10 and I am the administrator; it's my home computer and no one uses it but me.

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Feb 06, 2020 0