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Adobe Photoshop Express not working on new ChromeOS 109*

Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Recently we noticed that Adobe Photoshop Express Photo Editor is no longer working on our chromebooks with the new ChromeOS 109.** It was working great on previous ChromeOS versions.

I have a ticket open with Adobe and they just keep pointing me to help docks for Adobe Photoshop which is not what I am looking for.

 

Basically you can download and install the app through the Google play store.

Then when you try to run it, it force closes or hangs.

 

Here is the link with it working on ChromeOS 105.**

 
Here is the link of it not working on ChromeOS 109.**
 
Has anyone else experienced this?
Thanks
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Crash or freeze , Problem or error

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correct answers 1 Pinned Reply

Adobe Employee , Apr 11, 2023 Apr 11, 2023

Hi @Chris286433003puz@Keith2828411824a9@tchadd27109643 , @Brian284387608co0,

 

Good news PS Express has started supporting Chrome books running on an x86 processor.

You can now download the app.

 

Many thanks,

Lyn

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Hi @Brian284387608co0,

 

Thank you for reaching out, and we're sorry that you're having problems running PS Express on your Chromebooks.

 

Could you kindly share more information:

 

  • The model number of the Chromebooks

 

We appreciate your contributions to the Ps Express community and are always here to help.

 

I'm looking forward to hearing from you.

 

Many Thanks,

~Lyn 🙂

 

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Hello Lyn,

Here is my Adobe case as well  Adobe Case ADB-27902159-C6S5

 

We have been unsuccessful using PS Express with the following Chromebooks since updated to ChromeOS 109.0.5414.125

 

1) Acer Chrombook Spin 514 CP514-2H

2) Asus Chromebook Flip Model C434T

3) Samsung Chromebook Plus Model XE513C24

4) HP Chromebook 11A G8 EE

5) HP Chromebook 11MK G9 EE

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New Here ,
Feb 16, 2023 Feb 16, 2023

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We are also experiencing this issue with our Chromebooks. Adobe Photoshop Express Photo Editor was working correctly in January then quit opening.

We are using Acer Chromebook Spin 511 (R752T, R752TN) on Google LTS support channel so the ChromeOS is 102.0.5005.193

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @Brian284387608co0@Keith2828411824a9@Chris286433003puz 

 

Thank you for being patient.

 

I spoke to our engineers, who advised that PS Express on Chromebooks is only supported by arms 7 and 64.

 

Ps Express won't work on Chromebooks that use an x86 processor.

 

Many Thanks,

Lyn

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Why is that? It worked fine until January. 

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @Chris286433003puz,

 

Thank you for your response.

This was due to a corrupted release which has now been corrected.

The support for the x86 processor stopped about 3 years ago.

 

I hope that answers your question. If it does, kindly remember to "Like," and mark the response as the "Correct Answer" to help other PS Express users or community members who might stumble across the same issue locate the answer faster. 

 

We appreciate your contributions to the Ps Express community and are always here to help.

 

Many thanks,

~Lyn

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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The app worked at the beginning of January 2023 on my Chromebook and had the previous year just fine.

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New Here ,
Mar 20, 2023 Mar 20, 2023

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I have a Samsung Chromebook Plus and I think this development is horrible and an inconvenience.   And this is coming from someone who has a paid subscription to the Adobe Creative Suite. 

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Removed videos as they cointained personal info.  but still not working.

ChromeOS now updated to 110.0.5481.112 and Photoshop Express Photo Editor still not working or available.

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Confirmed it is also working on ChromeOS 108*

Adobe called me today and said because I have an enterprise VIP subscription I need to call 1-800-685-2950 and work with them.   Just getting the run around all over the place.  

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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It's not working for me either on a Google Pixelbook Go. I've reached out several times but have yet to get a response. If I go to the app on the Play Store, it says Photoshop Express isn't available for Chromebook. Very poor customer service.

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi @Chris286433003puz 

 

Thank you for reaching out, and we're sorry about the confusion.

 

PS Express on Chromebooks is only supported by arms 7 and 64 and won't work with a Chromebook running on an x86 processor.

 

I hope that answers your question. If it does, kindly remember to "Like," and mark the response as the "Correct Answer" to help other users or community members who might stumble across the same issue locate the answer faster. 

 

We appreciate your contributions to the Ps Express community and are always here to help.

 

Many thanks,

~Lyn

 

 

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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Hi @Chris286433003puz@Keith2828411824a9@tchadd27109643 , @Brian284387608co0,

 

Good news PS Express has started supporting Chrome books running on an x86 processor.

You can now download the app.

 

Many thanks,

Lyn

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New Here ,
Sep 16, 2023 Sep 16, 2023

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Dear Lyn, I have purchased Chromebook version 116.0.5845.168 64 bit and none of the Photoshop apps are available. Any suggestions?

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi Matt,

 

We are sorry for your difficulties. Please let me know if you can download the Photoshop Express application and what happens when you launch it. Please share a screenshot of the error. Please try reinstalling through the below link:

https://play.google.com/store/apps/details?id=com.adobe.psmobile&cgen=9MZL45ZD&mv=other&pli=1

 


Thank you,

Neelam

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