Advanced healing tool missing

[adam28367827re72]

Two days ago the advanced healing tool has went missing and in adjustments I can't choose between subject and background

ive tried restoring purchases but doesn't help 

[jane-e]

@adam28367827re72 

Go to Edit > Toolbar and then click Restore Defaults.

Jane

[jane-e]

@adam28367827re72 

Can you tell us your OS and which application you are using? I just looked at your image and it looks like it might be a phone. 

Jane

[adam28367827re72]

Yes jane it's the mobile app on android, I have just tried deleting the app on the old phone and this fixed the problem, but deleted all presets/looks so this isn't really an option on the current phone 

[adam28367827re72]

Photoshop express on android 

[jane-e]

@adam28367827re72 

Hi Adam,

I've moved your post from the Photoshop forum to the Photoshop Express forum for you and tagged your post as "Android".

Jane

[Lyn_D]

Hi @adam28367827re72,

Thank you for getting in touch, and we’re sorry to hear you are experiencing difficulties restoring your presets.

To restore your presets:

Kindly sign into your Ps Express app with the same Adobe Express ID used to create these presets.

I hope that this will resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Ps Express community and are always here to help.

I'm looking forward to hearing from you.

Many thanks,

~Lyn 🙂

[adam28367827re72]

---

@Lyn_D wrote:

Hi @adam28367827re72,

Thank you for getting in touch, and we’re sorry to hear you are experiencing difficulties restoring your presets.

To restore your presets:

Kindly sign into your Ps Express app with the same Adobe Express ID used to create these presets.

I hope that this will resolves your issue. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Ps Express community and are always here to help.

I'm looking forward to hearing from you.

Many thanks,

~Lyn 🙂

---

I did sign in to the same account but the "looks" aren't there 😞

[Lyn_D]

Hi @adam28367827re72 ,

Thank you for your reply.

Could you kindly confirm that those presets still exist on your other phone?

Many thanks,

~Lyn 🙂

[adam28367827re72]

Yes still on the other phone 

[Lyn_D]

Hi @adam28367827re72,

Apologies for the delayed response, and thank you for being patient.

I spoke to our engineering team and have been advised that the feature to recover presets on a mobile device/ tablet isn't available yet.

We're always here to help and want to apologize for any frustration caused.

Many thanks,

Lyn