Before/after useless with cropped images

[pr1marY340607539kam]

In the old version, you could crop the image and the image section remained the same for further image adjustments so that you could compare them nicely. In the current Version this is no longer possible and the image section is also changed which makes it impossible to compare the settings correctly...

Watch the attached video.

[pr1marY340607539kam]

This also applies if you zoom into the image to compare a detailed view...

[AndyQ]

I'm glad to hear I'm not the only one seriously irked by this change. This makes the app almost useless to me - you can't compare the effects of fine detail changes (think about sharpening/clarity) and the visual jarring of of switching between a zoomed in view and a full view (of the uncropped image) makes any edit comparison impossible. PLEASE ADOBE either revert to the previous system where you retain the current view setting for before/after comparisons or at least add a "Settings" switch to allow us to select the mode (if other people have some reason for a non 1:1 comparison...not that I can imagine the usage case).  I'm tearing my hair out, and there's not much left of that...

[Neelamk]

Hi @pr1marY340607539kam , @AndyQ 

Thank you for your feedback and difficulties with the feature that compares edited images. Yes, the compare feature works, as you explained. It shows the original photo even if you edit a picture in Zoom. It compares your original image and how you edited it. We are checking with our development team for a resolution and more information on the changes. However, I would need more information to investigate the issue. Please share the device OS details and the Photoshop Express application version installed on your device.

Thank you for your patience and understanding.

We are here to help you. We hope to hear from you soon.

Thank you,

Neelam

[pr1marY340607539kam]

Android 13 (on Xiaomi Mi 10 Pro)

Photoshop Express Version 11.9.206

I think it worked well until 11.4.xxx or 11.2.xxx (Not Sure)

[AndyQ]

I'm running Android version: 9 (Nokia 8), Photoshop Express version: 11.9.206. I'll emphasise that the issue is that that compare feature ignores the current crop and zoom level and switches to display to the original image at a "fit to screen" zoom level, which was not the behaviour of earlier versions, that maintained the current view and simply disabled all edits for a 1:1 comparison. NOTE ALSO that Adobe Lightroom (mobile) still operates in what I would deem the "correct" way, so now the compare (before/after) behaviour of Lightroom and Express are different. 

[Neelamk]

Hi @AndyQ ,

Thank you for the information. We are working on it. We will keep you posted once have an update.

Thank you,

Neelam

[pr1marY340607539kam]

I went back to 11.4.162 

This is the last usable version!

[Neelamk]

Hi @pr1marY340607539kam ,

Please confirm if it is working correctly in Photoshop Express version 11.4.162. Were you able to go back to the previous version?

Thank you,

Neelam

[pr1marY340607539kam]

I went back to version 11.4.162 and at first it looked like it was working. However, after restarting the app a few hours later, the error occurs again (11.4.162).

See attached video.

[Neelamk]

Hi @pr1marY340607539kam ,

Thank you for the details. We are checking with our development team and will keep you posted once they update us. Also, you can share the exact information through the "Help and feedback section " in the application.

Thank you,

Neelam

[AndyQ]

Hi! Has this been fixed yet? I haven't installed on my new phone yet and am using Lightroom instead.

[Neelamk]

Hi @Andyq, 

We are sorry for the delayed response and the issue you encountered with the application. We have already informed the development team to look into it; we will keep you posted once we hear from them.

Thank you,

Neelam

[AndyQ]

Thanks. I've not been using the app since the change to the preview system. As mentioned, Lightroom works in what I would consider the "right" way, with a 1:1 pixel preview of changes at the current zoom level and incorporating cropping. Make it work like Lightroom and I'd use the app again.

[Neelamk]

Hi AndyQ,

We are working on it and will keep you posted.

Thank you,

Neelam