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cancellation

New Here ,
Dec 24, 2023 Dec 24, 2023

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I got 7 days free to use the premium features, I requested it, I subscribed, and it automatically charged my card for the annual subscription fee. I canceled again immediately and want my money refunded on the invoice.

TOPICS
Crash or freeze , Feature request , iOS , Performance , Problem or error

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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LATEST

@Olívio27074824lyal 

 

You have already cancelled, is that correct? You can confirm your cancellation here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

 

https://helpx.adobe.com/manage-account/kb/billing-faq.html

I recently canceled my plan. How long does the refund take?

Refunds usually take three to ten business days to process and get credited to your account. 

 

 

Make sure that you confirm your cancellation. If you don't see the refund within 3-10 business days (not including weekends and holidays), contact Adobe Customer Care, as they are the only ones who can assist with billing.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.


Do not reply to PMs, which are likely to be scammers.

 

Jane

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