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Crashes when using backgrounds

New Here ,
Dec 06, 2023 Dec 06, 2023

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Hi! Does anyone have problem with backgrounds? I usually import photos to an empty workspace to add a white background as a frame for the photo, but since the last update of PS Express it crashes/freezes everytime I try to select a colour for the background. Im on iPhone 13 pro. 

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Crash or freeze

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hi @fredrik5ECB ,

 

We are sorry for your difficulties. Please let us know which Photoshop Express version is installed on your device. Please check if you have any pending updates for the application or the device to be installed. You could also try reinstalling the application to see if this helps. 

 

Also, you could record the workflow of the crash while using the background feature and share it with us through the "email feedback" option through the application itself. The email will be monitored by our development team, and we can update you on this.

 

We are here to help you. We hope to hear from you soon.

 

Thank you,

Neelam

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