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Edited jpg cannot be saved in selected custom size

New Here ,
Aug 15, 2022 Aug 15, 2022

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For a few days now, it has not been possible for me to save a reduced image (jpg) on ​​the iPad Pro and iPhone 13Pro Max. 

PhotoShop Express displays the selected size (custom size) in the app.  However, the edited image cannot be saved in a reduced size. The app ignores my input.

 

iOS 15,6 (latest), reset, reinstallation did not help.  I haven't changed any setting.  There was only an update of the app.  (Bug???)

I am a paying ABO-User.

 

Support is informed.  In the German-speaking chat support, there has been no real help so far.  (Holiday?) I am despondent because I like the app very much. Or liked it ...

 

Does anyone have an idea about this problem?

Hopeful greetings from Austria

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Bug , iOS , Problem or error

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New Here ,
Aug 25, 2022 Aug 25, 2022

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LATEST

Problem solved!
The chat support was (for days) very patient and tried hard! Thanks for that! After the timely update, the problem no longer exists. :white_heavy_check_mark:

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