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ERROR on Ps Express for Microsoft: Apple ProRAW Images - Missing camera profile

Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Hi,

Yes this is dng files taken on iphone 14 pro max, getting a camera profile not found using PS Express on Windows.. though if you say PS Express for Apple ProRAW, is that PS Express, for Apple ProRAW images or PS Express for Apple, ProRAW images. My issue is with PS Express on Windows 

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Bug , Performance , Problem or error , Windows

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Community Beginner ,
Mar 16, 2023 Mar 16, 2023

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same issue - iphone 14 pro max

 

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Dear all @Cris217817490q6v@jeromexu@SunnyM.@hynkle@Mark Kenyon@Kelsey23551447gw2w@Chau V.243607875fbo,  @RDumond06@Diane25163434wcv0 @coll_coll,

 

Thank you for being patient.

Our engineers have informed us that a fix has been applied to the latest Ps Express v 23.10.0, now available for download/ update in the Apple Appstore.

 

Once your Ps Express App is up to date, kindly test this and confirm if the fix has worked.

Thank you for being part of the Ps Express community.

 

We are always here to help and apologize again for any frustration caused.

 

I'm looking forward to hearing from you.

 

Many thanks,

~Lyn

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Hi Lyn, I have version 3.9.415 which is the latest available in the Windows store. Not sure if you're referring to a Mac version?

coll_coll_0-1679324960097.png

 

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hi @coll_coll,

 

This thread is about PS Express for Apple ProRAW photos. Are you having any issues with opening any pro raw images on your PS Express app?

 

Many Thanks,

Lyn

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Adobe Employee ,
Mar 21, 2023 Mar 21, 2023

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Hi @coll_coll

 

Thank you for clarifying this.

Do you mind testing this for me and letting me know if it is still an issue?

 

Thank you,

Lyn

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New Here ,
Nov 02, 2023 Nov 02, 2023

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I'm having this same issue. Using iOS 17.0.2 on 15 pro max. 

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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Hi @Terese625 ,

 

We are sorry for your difficulties. Please help us to know the version of the Photoshop Express application installed in your device . Plase update the application to the latest version and let us know if this helps.

 

Thank you,

Neelam

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Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

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Hi @Terese625 ,

 

You can edit your RAW images taken from your latest iPhone 15 PRO; kindly update your app to the latest version23.47.0via the App store.

 

Please let us know how it goes.

 

Thank you,

Neelam

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