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Failing to work on iPhone 10

New Here ,
Jul 25, 2023 Jul 25, 2023

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It has worked with no problems until about 1.5-2 weeks ago. I have uninstalled and reinstalled twice. It still works on my iPhone 7. 

TOPICS
Crash or freeze , iOS , Performance , Problem or error

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Adobe Employee ,
Jul 26, 2023 Jul 26, 2023

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Hi @Cheryle26438701bm5l ,

 

We apologize for your experience with our Photoshop Express application, as you cannot use the Photoshop Express application on your iPhone 10. Please let us know what happens when you install it and try launching it. Please share a screenshot of the error you encounter or a screen recording of the workflow.

 

Please try installing the application again with the help of the below article link:

https://helpx.adobe.com/photoshop-express/get-started.html

 

Please let us know how it goes. We hope to hear from you soon.

 

Thank you,

Neelam

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New Here ,
Aug 02, 2023 Aug 02, 2023

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I've done that several times. 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hi @Cheryle26438701bm5l ,

 

We are sorry for your experience with Photoshop Express while installing the application. Could you please share the iOS version of your iPhone and share an update on what happens when you try installing the application?

 

We are here to help you.

Thank you,

Neelam

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