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Generative fill and save resolution

Community Beginner ,
Jun 23, 2024 Jun 23, 2024

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Hello everyone,

when I edit a photo using the generative fill function (PS Express on iOS) and then save it, the photo is saved in low resolution.

This does not happen with an edit without generative fill.
How can I solve it?

Thank you for your support.

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How to , iOS

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Explorer ,
Jul 27, 2024 Jul 27, 2024

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I have same problem, so I would also like to know, why is that happening. Thank you! 

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Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

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Hi @Salvatore38209498mkyt@messtor

 

We are sorry for your difficulties. Please let us know the Photoshop Express application version installed on your device and the device OS details. Have you tried reinstalling the application to see if this helps?  Please share a screen recording of the workflow or screenshot of the image before and after with resolution details to investigate further by our development team.

 

We are here to help you.

 

Thank you,

Neelam

 



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Explorer ,
Aug 02, 2024 Aug 02, 2024

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Hello,screenshots are attached to. I've tried everything, including reinstallation of app. But I don't think this is a solution! It seems like normal behavior 

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Community Beginner ,
Aug 05, 2024 Aug 05, 2024

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Hello everyone,

I also tried to uninstall and reinstall the app but the problem remains.
Attached link to the video of the screen recording where you can see the size and resolution of the original photo and then the same photo saved by the app after the edits.

I am confident in a solution, as at this time given the loss of quality after the modifications, the function is unuseable.

 

Device: iPhone 15 Pro Max

Os: iOS 17.5

app: Photoshop Express 24.30.1

 

https://youtube.com/shorts/KQJ2k1Pxb7w?si=qk0H50qS-xflI8pR 

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Explorer ,
Aug 05, 2024 Aug 05, 2024

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absolutely same here........everytime only 1024px results. Do anybody knows, if it is a natural behavior, or some bug? 

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Community Beginner ,
Aug 30, 2024 Aug 30, 2024

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Hey Adobe, no news? We pay a subscription for this

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Explorer ,
Aug 30, 2024 Aug 30, 2024

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LATEST

Still no answer,Adobe?really?can you tell us something?

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