Got charged for a month while trying to use the free Adobe Photoshop Express trial

[Maria25661755ggul]

He contratado la prueba gratuita de 3 días y me han cobrado el mes entero inmediatamente. He cancelado la suscripción en el mismo día, pero me dice que ya estoy suscrita hasta el 15/9. Me van a devolver el dinero? Si no es así, por que dicen que es una prueba gratuita ?



{Title edited by Moderator}

[Ranjisha Sengupta · Accepted solution]

Hi there,

Thanks for reaching out. There is undoubtedly an issue here; you can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. You'll be fully refunded if you cancel within 14 days of your initial order.

Check this page for complete details: https://www.adobe.com/legal/subscription-terms.html

Have you connected with our support team on this? If not, please initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html.

We're here to help. Let us know how it goes.

Thanks

Ranjisha

[ANDREA_30_10]

Hola! 

me ocurrió lo mismo. Era una prueba gratuita de 7 dias y me han cobrado el año entero. Mi mail es andrea_30_10@hotmail.com podrían ayudarme por favor 

[Neelamk]

Hi @ANDREA_30_10,

Apologies for the late response and your difficulties. Please refer to the below article links for the refund process as per the device you are using:

https://adobe.ly/4aU2S98

https://adobe.ly/3Vi4aVD

Thank you,

Neelam