• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Impossible to use Basic version FX and lightroom

New Here ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

Two weeks ago I changed my phone and from that moment it is impossible to use FX and Lightroom.

I am able to open the apps but after making a change in the edition, I cannot continue if a new function is selected or if I try to save the result because the app jumps to a new screen asking for premium subscription. When I refuse and try to come back to the Edition work, the app deletes all the work edition made. 

 

Attached the screens in the app when I try to continue. 

 

TOPICS
Android , Download and install , Problem or error

Views

112

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

Copy link to clipboard

Copied

Hi @nuria212,

 

Thank you for reaching out, and we're sorry for the confusion, as we know how frustrating it can be.

Premium features can only be used if you have a premium subscription otherwise, it will always revert and remove all your edits.

 

More information on this can be found here.

 

I hope that answers your question. If it does, kindly remember to "Like," mark the response as the "Correct Answer," and copy and share this link to other platforms to help other users or community members who might stumble across the same issue locate the answer faster.

 

We appreciate your contributions to the Ps Express community and are always here to help.

 

Many thanks,

~Lyn

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 21, 2023 Feb 21, 2023

Copy link to clipboard

Copied

Sorry but your answer does not reply my question. As per your explanation, the whole part of adjustments in Ps Express become now part of the premium part. Could you kindly confirm this? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

Copy link to clipboard

Copied

LATEST

Hi @nuria212,

 

Thank you for your reply.

Could you please share a video of all the steps you take until the app gives you the subscription page?

You can send this video to me via DM.

 

I'm looking forward to hearing from you.

 

Many thanks,

~Lyn 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines