• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Login Id Problem - PS Express Premium

New Here ,
Oct 08, 2023 Oct 08, 2023

Copy link to clipboard

Copied

Hello

I need support with my PS Express Premium account.


I previously used my previous Apple ID from my iPhone to use this app. However, it no longer exists, since I changed it for a new Apple ID.

 

Now I am having problems opening the App as I am getting the error message "Login id - You are signed in to PS Express as my_new@apple.id. Another account my_old@apple.id is linked with subscription. You may login to PS Express from that account & restore purchase."

 

The problem is that I no longer have access to that previous account. No longer exists. Can you help me cancel/delete the old account so I can log in with the new one?

TOPICS
How to , iOS , Problem or error

Views

158

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

LATEST

Hi @Israel32790754wfj6 ,

 

We are sorry for your difficulties. Please refer to the article link below to get help related to your Adobe account:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

Please let me know if this helps.

 

Thank you,

Neelam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines