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Login Id Problem - PS Express Premium

New Here ,
Oct 08, 2023 Oct 08, 2023

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Hello

I need support with my PS Express Premium account.


I previously used my previous Apple ID from my iPhone to use this app. However, it no longer exists, since I changed it for a new Apple ID.

 

Now I am having problems opening the App as I am getting the error message "Login id - You are signed in to PS Express as my_new@apple.id. Another account my_old@apple.id is linked with subscription. You may login to PS Express from that account & restore purchase."

 

The problem is that I no longer have access to that previous account. No longer exists. Can you help me cancel/delete the old account so I can log in with the new one?

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How to , iOS , Problem or error

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Hi @Israel32790754wfj6 ,

 

We are sorry for your difficulties. Please refer to the article link below to get help related to your Adobe account:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

Please let me know if this helps.

 

Thank you,

Neelam

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