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Hello
I need support with my PS Express Premium account.
I previously used my previous Apple ID from my iPhone to use this app. However, it no longer exists, since I changed it for a new Apple ID.
Now I am having problems opening the App as I am getting the error message "Login id - You are signed in to PS Express as my_new@apple.id. Another account my_old@apple.id is linked with subscription. You may login to PS Express from that account & restore purchase."
The problem is that I no longer have access to that previous account. No longer exists. Can you help me cancel/delete the old account so I can log in with the new one?
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Hi @Israel32790754wfj6 ,
We are sorry for your difficulties. Please refer to the article link below to get help related to your Adobe account:
https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html
Please let me know if this helps.
Thank you,
Neelam