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4

Missing camera profile for Apple ProRAW photos

New Here ,
Nov 16, 2021 Nov 16, 2021

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Hello all, I apologize if this is a naive question as I don't have too much knowledge on the differentiation of of RAW image formats but I have been using photoshop express on iPad for several years and have never had an issue editing RAW images. I was typically used to editing RAW photos taken from a Canon camera, but more recently I have been trying to edit some photos taken from my iPhone using the "Apple ProRAW" feature. Upon pulling these up in express it comes up with a message first asking if I want to pull the original image or JPEG as usual and then when I select original it comes up with an error message saying, "Missing Camera Profile! Unable to download the Camera profile. Do you want to continue using Standard profile?" which then just pulls up a more washed up looking image which I assume is just the jpeg. My question is does photoshop express have the capability to edit Apple ProRAW images or is this an unsupported format, and if so does anyone know of there is any plans for future compatibility?

 

Thank you,

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Feature request , Import and share , iOS , Problem or error

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New Here ,
Mar 11, 2022 Mar 11, 2022

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I'm having this same issue! Can anyone help?

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New Here ,
May 07, 2022 May 07, 2022

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Same here, trying to search the answer

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New Here ,
Jun 22, 2022 Jun 22, 2022

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I have this same issue on both my iPhone and iPad and have had it for more than a year now. Supposedly the fix for this was a complete reset of the device PS Express is installed on which is a terrible solution and one that doesn't actually work. I finally decided to give a full reset a try today and the issue still persists. Not sure what the point of my adobe subscription is if I can't actually edit on the divce that 90% of my images come from or the device that all of my images sync to.

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New Here ,
Jul 07, 2022 Jul 07, 2022

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I am having the same issue on my Android phone. Can take RAW images, but get the "camera profile not found" message when I try to edit them in PS Express. I see nowhere to add camera profiles if they were even available. Someone please help! 

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New Here ,
Dec 11, 2022 Dec 11, 2022

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I have the same issue 

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New Here ,
Dec 18, 2022 Dec 18, 2022

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I was having this issue as well. Uninstalling the PS Express app from my phone and reinstalling it got this working for me.

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New Here ,
Feb 05, 2023 Feb 05, 2023

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In the Photos app, make a duplicate of the photo that you're trying to edit and use the duplicate photo in PE. It has worked for me.

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New Here ,
Feb 09, 2023 Feb 09, 2023

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I have the same issue. Any solution yet ? I tried reinstalling the app or using the duplicate pic. Neither of them worked. 

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New Here ,
Feb 15, 2023 Feb 15, 2023

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No unfortunately as of now I have tried uninstalling and duplicating images and am still facing the same error. I received a response from Adobe in regards to a review I posted on the App Store. They asked me to send my feedback as a feature request which I have done and not received any response to date.

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Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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LATEST

Dear All ( @Cris217817490q6v, @jeromexu@SunnyM., @hynkle, @Mark Kenyon, @Kelsey23551447gw2w@Chau V.243607875fbo,  @RDumond06@Diane25163434wcv0),

 

Thank you for reaching out, and apologies for the delayed response.

 

We’re sorry that you're experiencing these issues, as we know how frustrating it can be.

Our engineers are aware of this and doing their best to resolve this issue as soon as possible.

Although we do not yet have an exact timeline for when it gets fixed, we will inform you when it has.

 

We are grateful that you’ll are part of the Adobe Express community, and we are always here to help.

 

Many Thanks,

~Lyn 🙂

 

 

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