Not able to sign in using Adobe ID

[Yusran Azimi]

Hi Everyone!

Does anyone know why i am not able to sign in Photoshop Express in desktop? Able to download it from Creative Cloud app but unable to sign in. Dont have any issue to sign in Adobe ID on other app. Error as per attached screenshot.

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out.

Which version of the application are you using? Did you try using a different network connection? 

Are you able to log in to other applications?

We're here to help, just need some info.

Regards.

Ranjisha

[Yusran Azimi]

Hi Ranjisha,

Thanks for the respond.

The version is 3.8. I believe it is the latest one since it was installed directly from Creative Cloud app. Did tried different networks still facing same error. Able to sign in into Acrobat Pro app using the same Adobe ID.

[Ranjisha Sengupta]

Thanks for the info. Re-install the application and let us know if that helps. 

[Yusran Azimi]

Already did few times still no good.

[Ranjisha Sengupta]

Sorry for the delay in response. Are you still stuck with this issue? 

[Lyn_D]

Hi @Yusran Azimi,

Thank you for reaching out, and we're sorry to hear you're having trouble, as we know how frustrating it is.

Have you tried previously to install the app from your device's App store?

Could you kindly share information on which processor and OS your device is running?

Many thanks,

~Lyn