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Photos unable to open

New Here ,
Dec 30, 2023 Dec 30, 2023

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I just downloaded the app and am using the free trial. I've given access to all my photos but if I try to open any photos it says "this image cannot be opened."  I tried reinstalling the app with no success.  I'm on an iPhone 11 Pro Max.  Any ideas?

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Performance , Problem or error

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Hi @Sarah34519467a8oq ,

 

Apologize for the late response and the frustration & difficulties you faced with Photoshop Express. Please let us know which version of Photoshop Express is installed on your device. I recommend sharing a screenshot of the error you receive while opening an image to investigate further.

 

We are here to help you.

 

Thank you,

Neelam

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