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Photoshop Express and raw file import

Community Beginner ,
Mar 09, 2023 Mar 09, 2023

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Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

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How to , Problem or error

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Hi There,

 

Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

 

We are here to help you, it's just we need more details to investigate.

 

We hope to hear from you soon.

 

Regards,

Neelam

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Community Beginner ,
Mar 12, 2023 Mar 12, 2023

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Hi, I'm trying to open Canon CR3 files, desktop computer.

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Community Expert ,
Mar 11, 2023 Mar 11, 2023

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@Benjamuna 

 

What kind of raw file(s) are you trying to open? What error message do you get when you try?

 

https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

For raw files, the following file types are supported:

  • arw (SONY)
  • cr2 (CANON)
  • crw (CANON)
  • dng
  • erf (EPSON)
  • raf (FUJI)
  • 3fr & fff (HASSELBLAD)
  • dcr (KODAK)
  • mrw (KONICA)
  • mos (LEAF)
  • rwl (LEICA)
  • nef & nrw (NIKON)
  • orf (OLYMPUS)
  • rw2 (PANASONIC)
  • pef (PENTAX)
  • srw (SAMSUNG)

 

Also read these two links on the same page:

HOW CAN I ACCESS MY DEVICE PHOTOS?

CAN I IMPORT PHOTOS FROM LIGHTROOM?

 

Jane

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Community Beginner ,
Mar 12, 2023 Mar 12, 2023

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Hi, it's Canon CR3 files.

Anne-Trine

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Community Expert ,
Mar 12, 2023 Mar 12, 2023

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@Benjamuna wrote:

Hi, it's Canon CR3 files.

Anne-Trine


 

Hi Anne-Trine

 

CR3 is not listed as a supported file type, but CR2, CRW and DNG are.

 

Jane

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Yes, but that doesn't thelp me ... It's a shame that my files, it's a recent camera model, can't be opened. Means I have to choose another softwarre when I'm travelling!

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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@Benjamuna 

 

I don't know if this will help or not.

 

You didn't give us your camera model, but I saw that Photoshop (not Photoshop Express) just released an update that mostly includes support for newer camera models and lenses. They need to test these before adding them and usually add them in a group several times a year. Do you see your recent model in this list?

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

I don't know if Express supports the same models that Photoshop does or not, but if you do see your model in the PS list, be sure to keep up with the updates for Express.

 

I am a volunteer and do not work for Adobe and am only hoping that Express updates their list of devices when Photoshop does.

 

Jane

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New Here ,
Apr 13, 2024 Apr 13, 2024

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Hi everyone,

 

Im having similar issues. Using a Sony ILCE 6700 and I'm unable to see the ARW files on Photoshop express ver 24.14.1. Using iPhone 13 updated to IOS 17.4.1. It's showing that it is a RAW file but no thumbnail. Photo attached

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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LATEST

I bought my Canon D90 during the pandemic, and Adobe Potoshop Express is still not able to import my RAW files ... (CR3). Very disappointed about this. How many years of testing will it take?

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