Photoshop Express doesn't save or share...

[lucak48736486]

Hi there,

for about 10 days i can't save or share any photos with PS Express after editing i'm using Lumia 920 Win 10.

Any ideas?

L

[Omar22779036eqoy]

Same, I cant seem to save, share or print either. Its just does not respond...

[Krankykactus]

Same for me, will no longer save to gallery. Very frustrating.

[Ranjisha Sengupta]

Hi there,

We're sorry to hear that Photoshop Express is not saving files to the gallery.

What device are you using, and which version of Photoshop Express? How much storage is available? What happens when you try to save the images? Do you see any error messages?

Regarding your images, what device created them? What size are they in megapixels or pixel area?

Are other apps able to read and write to your device Gallery?

Have you tried uninstalling and reinstalling the app?

We're here to help troubleshoot, just needed a few more details.

Thanks.

Ranjisha

[Liam25775549xsar]

What device are you using?

iPhone 13

and which version of Photoshop Express?

22.31.1

How much storage is available?

Over 20GB.

What happens when you try to save the images?

It just continues loading endlessly.

Do you see any error messages?

No, there are none.

Regarding your images, what device created them?

Canon EOS 5DS

What size are they in megapixels or pixel area?

5987 x 4625

Are other apps able to read and write to your device Gallery?

Yes.

Have you tried uninstalling and reinstalling the app?

No. Because if I do I will lose the edits I have made. I would like another solution so that I don't have to do all that work again. What can I do to get PE to download my edited photo to my camera roll, without deleting and reinstalling the app?

[Liam25775549xsar]

Ok, I did delete and reinstall the app and do all of the edits over again. But it still won't save.

[aucem111134]

Same here. Been a bummer.

[Liz28372574qknn]

Still nothing? It worked fine with my LG G8 ThinQ but I uograded to LG Velvet and now none of my photos will save. Kinda crappy since I have the upgraded version of the app. 

[Liz28372574qknn]

Its really annoying and would like my money back if I cant use it correctly. 

[Lyn_D]

Dear All (  @lucak48736486 , @Liz28372574qknn , @aucem111134 , @Liam25775549xsar , @Krankykactus    ),

Thank you for getting in touch.

Please accept our sincere apologies for the delay in responding to your issue. We're sorry to hear you're having problems saving or sharing your images.

We are presently conducting an audit of old postings and came across your thread and were curious whether you could find a solution.

Please remember that we value you as a PS Express member and appreciate all your contributions to the PS Express community.

We are patiently looking forward to hearing from you to resolve this as soon as possible.

Many Thanks,

~Lyn 🙂

[Liz28372574qknn]

Hi!

Nope. No solution.

I found where the app was hiding (some) of them; internal storage but
buried in 25 different folders, 6 folders deep, with nothing in the other
folders.

I was able to finally move the ones I found it my phone's gallery, but
still have to go on a hunt after editing to find each one I save after
editing.

The app gives no way to choose what folder or where you want your pics to
be saved. Wasnt an issue on my old phone bc it chose the camera folder in
my gallery to save them in, but with the new phone it choses to bury some,
and others I still cannot find.

Thanks!
Liz

Liz Miner