Photoshop Express on Samsung S10 just freezes - cant be closed either

New Here ,
Oct 25, 2019 Oct 25, 2019

Copy link to clipboard

Copied

I have been using Photoshop Express on my phone for the past 3 years with no problems - first on Samsung S7 now on Samsung s10+ and even today it worked fine for the first 12 photos that I edited and saved in the library. Then all of a sudden it just sits there in the saving mode - cant close it either or move forward or backwards. I have forced a stop - the same problem when I start doing something again. Have turned the phone on and off, uninstalled and re-installed the app. 

 

It only happens when I try to save something into the libraries - I can still share photos but not save them... 

 

any idea why or how to fix this? Thanks

 

{Thread renamed by moderator}

TOPICS
Crash or freeze

Views

122

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

LATEST

Hi there,

We're sorry to hear about Photoshop Express freezing on Samsung S10, our engineering team is aware about this and it is still under investigation. You may post about this here: https://feedback.photoshop.com/photoshop_family This forum is directly monitored by our developers and they might look into it.

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Photoshop Express Creative Edits