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Photoshop Express - the app has a bug and wont open

Community Beginner ,
May 24, 2024 May 24, 2024

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Hi community,

 

hopefully, someone can help me. As of today, the Photoshop Express app is not opening at all - I get a failure message as follows:

 

"Something went wrong with Adobe Photoshop Express

Adobe Photoshop Express closed because this app has a bug

Try updating this app after its developer provides a fix for this error"

 

It worked fine until yesterday...

 

I uninstalled the app, updated Creative Cloud, and downloaded it again, but still, the error popped up. 

Phone is Samsung S23 Pro 

 

Thanks! 

 

 

 

TOPICS
Android , Bug , Crash or freeze , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Jun 04, 2024 Jun 04, 2024

Hi @rb54839397,

 

We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

 

Please share the screenshot of the error message.

 

Thank you,

Neelam

 

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Adobe Employee ,
Jun 04, 2024 Jun 04, 2024

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Hi @rb54839397,

 

We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

 

Please share the screenshot of the error message.

 

Thank you,

Neelam

 

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Adobe Employee ,
Jun 09, 2024 Jun 09, 2024

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Hi @rb54839397,

 

I am glad to know it is working. Please let us know if you need any help in the future.

 

Thank you,

Neelam

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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Thank you, I have had to uninstall the app 3 times and after a week its working again. Very strange indeed. Thank you for your reply! Kind Regards 

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