Photoshop Express -Unable to import RAW files

[Benjamuna]

Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

[Neelamk]

Hi There,

Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

We are here to help you, it's just we need more details to investigate.

We hope to hear from you soon.

Regards,

Neelam

[Benjamuna]

Hi, I'm trying to open Canon CR3 files, desktop computer.

[jane-e]

@Benjamuna 

What kind of raw file(s) are you trying to open? What error message do you get when you try?

https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

For raw files, the following file types are supported:

• arw (SONY)
• cr2 (CANON)
• crw (CANON)
• dng
• erf (EPSON)
• raf (FUJI)
• 3fr & fff (HASSELBLAD)
• dcr (KODAK)
• mrw (KONICA)
• mos (LEAF)
• rwl (LEICA)
• nef & nrw (NIKON)
• orf (OLYMPUS)
• rw2 (PANASONIC)
• pef (PENTAX)
• srw (SAMSUNG)

Also read these two links on the same page:

HOW CAN I ACCESS MY DEVICE PHOTOS?

CAN I IMPORT PHOTOS FROM LIGHTROOM?

Jane

[Benjamuna]

Hi, it's Canon CR3 files.

Anne-Trine

[jane-e]

---

@Benjamuna wrote:

Hi, it's Canon CR3 files.

Anne-Trine

---

Hi Anne-Trine

CR3 is not listed as a supported file type, but CR2, CRW and DNG are.

Jane

[Benjamuna]

Yes, but that doesn't thelp me ... It's a shame that my files, it's a recent camera model, can't be opened. Means I have to choose another softwarre when I'm travelling!

[jane-e]

@Benjamuna 

I don't know if this will help or not.

You didn't give us your camera model, but I saw that Photoshop (not Photoshop Express) just released an update that mostly includes support for newer camera models and lenses. They need to test these before adding them and usually add them in a group several times a year. Do you see your recent model in this list?

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

I don't know if Express supports the same models that Photoshop does or not, but if you do see your model in the PS list, be sure to keep up with the updates for Express.

I am a volunteer and do not work for Adobe and am only hoping that Express updates their list of devices when Photoshop does.

Jane

[Hawks View36711203tyyv]

Hi everyone,

Im having similar issues. Using a Sony ILCE 6700 and I'm unable to see the ARW files on Photoshop express ver 24.14.1. Using iPhone 13 updated to IOS 17.4.1. It's showing that it is a RAW file but no thumbnail. Photo attached

[Benjamuna]

I bought my Canon D90 during the pandemic, and Adobe Potoshop Express is still not able to import my RAW files ... (CR3). Very disappointed about this. How many years of testing will it take?

[Matteo388729768zma]

Hi
any update on this topic?
Currently trying reading CR3 files on android with PS express.
The app cannot open the file stored in the phone., like Lr (premium)  does.

Do anyone from Adobe know more and give some suggestion please?

thank you

[Neelamk]

Hi Matteo388729768zma,

For raw files, the following file types are supported:

• arw (SONY)
• cr2 (CANON)
• crw (CANON)
• dng
• erf (EPSON)
• raf (FUJI)
• 3fr & fff (HASSELBLAD)
• dcr (KODAK)
• mrw (KONICA)
• mos (LEAF)
• rwl (LEICA)
• nef & nrw (NIKON)
• orf (OLYMPUS)
• rw2 (PANASONIC)
• pef (PENTAX)
• srw (SAMSUNG)

Please refer to the article https://adobe.ly/3yhVWp0 for more info. However, I will check with the development team on this for any progress.

Thank you,

Neelam

[mircea_9915]

Photoshop Express latest version (Windows) as of the date I post this  DOES NOT open RAF (Fuji) files, even if you claim it does. I installed the latest camera raw and still useless.

I am not interested in Photoshop, only Photoshop Express

Anybody knows how to open such a file? Thank you

Mircea

[Amitej S]

Hey @mircea_9915, Thanks for reaching out! Can you please share a screenshot or a screen recording of the workflow when uploading the RAF file? Do you get any error messages? Are you able to upload these files via the mobile app? 

Please share the details for us to look into this!

[mircea_9915]

Hi Amitej

Here is what I get when I try to open a RAF file:

There is nothing wrong with the file, this happens with any RAF file. It works fine with Photoshop, but I want to work with Photoshop Express

Kind regards

Mircea

[mircea_9915]

Hi Amitej

Here is what I get when I try to open a RAF file:

[image: image.png]

There is nothing wrong with the file, this happens with any RAF file. It
works fine with Photoshop, but I want to work with Photoshop Express

Kind regards
Mircea

[Amitej S]

Hey @mircea_9915, Thanks for responding! We've shared the info with the team and will inform you about it once we have more info on this.

Best,

Amitej

[TC_Fritz]

Have the same problem, .raf-files are definitely not supported by Ph Express