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Premium Mix Option/Cutout disappeared after subscription renewal

Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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When my PS Express subscription automatically renewed, I suddenly could not see the premium features anymore, although my account still shows me as a Premium subscriber. After MUCH back and forth on Adobe Chat, I cancelled the subscription and re-subscribed. Same thing happened - no access to premium features. Specifically, no "Mix" option from which to choose the Cutout function. Please advise before my 3 day trial (re) subscription expires. Thanks.

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hi There,

 

Welcome to our Community Forum. We are sorry for your difficulties. I would like o inform you that if you purchased the subscription, you should be automatically enrolled in Premium features once upgraded. Could you please check and confirm if you logged in with the same email account on both of your devices, Also if you could share a screenshot of the feature missing on your application?

 

We are here to help you. It's just we need a few more details to investigate.

 

Regards,

Neelam

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