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Ps express video tab missing on iPad

New Here ,
Aug 14, 2023 Aug 14, 2023

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Hello! So I downloaded ps express on my iPhone 15 max pro I am able to access my videos over there but when I moved to my iPad Air gen 5 (same update) same software etc, the video tab isn't on there? I've uninstalled, deleted cache, restarted, EVERYTHING!!! I'm loosing it 😂😂 AND customer service isn't helpful... my friend downloaded because I recommended it and she was on an iPhone yet the tab wasn't there 🥲 it's the same update what is the difference???im so lost 😞 

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iOS , Problem or error

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Hi @Hamilycl ,

 

We are sorry for your difficulties. We understand your frustration, as you need help finding the video feature in Photoshop Express. To resolve your issue, please help us to know the version of the Photoshop Express application installed on all the devices you have missing video features issues. We recommend updating the application to the latest version and checking if you have any pending updates to be installed on your devices. Please let us know if this helps.

 

We are here to help you.

 

Thank you,

Neelam

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