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Raw photos wont import

New Here ,
Nov 27, 2023 Nov 27, 2023

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Raw photos open import. I've tired every update and troubleshoot method. It's obviously a problem on their end. Can anyone help?

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New Here ,
Dec 04, 2023 Dec 04, 2023

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I cannot load raw files into the editor on my iPhone or iPad. This started with v.23.42.0. A uninstall/reinstall cleared the problem, but it has returned with later updates. Nothing has helped at this point.

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Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

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Hi @Weng33879636ryrb and @cbob1 ,

 

We are sorry for your difficulties. Please let us know the phone OS details and the Photoshop Expres version installed. You can edit your RAW images taken from your latest iPhone 15 PRO; kindly update your app to the latest version23.47.0via the App Store.

 

Please let us know if this helps.

 

Thank you,

Neelam

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