Return money

New Here ,
Sep 15, 2020 Sep 15, 2020

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Hi ! I'm Carol Hernandez and today I downloaded the photoshop express application from my app store from my iphone 8 and said that they gave a 3-day free trial. I enter my data and they automatically deduct the subscription value of 1 year from my credit card. I request that my money be returned as soon as possible since I only wanted to test the application for the 3 days
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Guest
Sep 15, 2020 Sep 15, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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Adobe Community Professional ,
Sep 16, 2020 Sep 16, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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