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S23 Ultra: High efficiency 50mpx RAW files from ExpertRAW are very dark

Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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When I open in Photoshop Express or Lightroom 50 mpx RAW files from ExpertRAW with the option of HIGH EFFICIENCY RAW turned on (if its turned off, it works fine), the picture in really dark, is like Photoshop is not getting correctly the exposure information. This does not happen in other software.

Comparisson between Android Photoshop Express and Windows Zoner Photo Studio: (This only happens with 50mpx shots in ExpertRAW with high efficiency enabled, with 12mpx it works normally)

SCREENSHOT.jpg

n the file on Zoner Photo Studio, the file is exposed correctly

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Android , Bug

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hi @marcosz74006439,

 

Thank you for reaching out.

We're sorry to hear you are having trouble, as we know how frustrating this can be.

 

Would you mind sharing one of the images that aren't working with us?

 

We're here to help and looking forward to hearing from you.

 

Lyn

 

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Community Beginner ,
Apr 21, 2023 Apr 21, 2023

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Here is the link because of the size I can not attach it here

https://www.upload-4ever.com/ratpglj9vxoi

That is a light wall... the picture will be black in PS or Lightroom

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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

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Hi @marcosz74006439,

 

Thank you for sending us the link.

I've tried downloading it, but it didn't work.

Would it be possible to share the video with me via DM or perhaps via a Youtube link?

 

Thank you in advance for your effort, and we're looking forward to hearing from you.

 

Lyn

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Community Beginner ,
Apr 25, 2023 Apr 25, 2023

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The link is working, click free download and you will get the file. You need to analyze the file otherwise you will see the screenshot I posted

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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@marcosz74006439 Thank you for you getting back to me.

I've tried downloading the file again today, but it keeps coming up with the error: This site can't be reached.

Kindly send us the image via DM so that we can assist you as soon as possible. 

 

I'm looking forward to hearing from you.

 

Lyn

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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Of course you get an error because your company is blocking the link, give an option to upload the file that will work for you.

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hi @marcosz74006439,

Thank you for your reply and apologies on the delayed response. Can you try sending me the picture here via direct message? 

Lyn

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Community Beginner ,
May 25, 2023 May 25, 2023

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I'm trying to send by direct message without succes because of the file size (108MB), could you tell me a fileshare that will work for you and I will upload the file

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