Subject: No Internet Connection Error on Scrapbook For Collage Feature

[ContentCreator14]

Hello,

I'm having issues with using the Scrapbook for Collage feature on the iOS PS Express App, which is below:

When I click on Start Now and select my photos, I then get the following error:

The issue is I am FULLY CONNECTED TO THE INTERNET. I have attempted to reinstall the app and even power cycled my iPhone but still that same error. When that error occurs it just creates a regular standard collage and never does th e scrapbook cutouts. Can you explain why I'm getting this error? Does it have to do with my account?

Thanks!

[Lyn_D]

Hi @ContentCreator14,

Thank you for reaching out, and I'm sorry to hear you're experiencing difficulties with the Scrapbook for Collage feature.

I've just created a Scrapbook on my iPhone 14 Pro Max.

Updating the app and iOS to the latest version can improve the user experience.

If you‘ve already tried this and still have those issues, kindly send me a walk-through video via DM.

I'm here to help and looking forward to hearing from you.

Lyn 🙂

[ContentCreator14]

@Lyn_D @Hello,

I have updated the iOS PS express app and my iPhone's iOS, but I'm still getting the same error when using the Scrapbook for collage feature. The screenshot of the error is below:

Then, it just creates a regular collage. Could it be an issue with my account? Anybody else having this issue up until now? As you can see, Im fully connected to the internet so the issue is native to the app.

Thanks!

[Lyn_D]

@ContentCreator14, Thank you for sharing, and I apologise for the delayed response.

Would you mind sharing more details?

You would have to go to the PS Express App - > Settings -> Help US Improve.

This will then open an email. Please copy the body of the mail from App Version down to Status and share this information with me via DM.

I'm looking forward to hearing from you.

Lyn

[ContentCreator14]

Hello @Lyn_D ,

I have tried the steps you gave me just now, and I kept getting a message that said the following:

 Because of this message, it will not let me proceed to the next step, even though I CLEARLY HAVE AN EMAIL ADDRESS on my account. Can you help further?

Thanks,

Sno

[ContentCreator14]

Hi @Lyn_D,

For the feedback part, I had to have my iOS mail set up. So I did and I was able to get the body of the mail you needed. I will send this to you via DM now.

[ContentCreator14]

Hi Lyn,

I have even tried clearing my cache and cookies, but I still keep getting the Content Creation Failed due to no Internet Connection error. What do I do?

Thanks,

Sno D.

[ContentCreator14]

Hi Tarun,

My issue is actually native to the PS Express iOS app. Therefore I posted in the wrong forum. However will you be able to help me with errors in PS Express iOS app?

[Tarun Saini]

I'd recommend posting the issue to our Photoshop Express board so that our dedicated team can help you further. Here is the link: https://community.adobe.com/t5/photoshop-express/ct-p/ct-photoshop-express?page=1&sort=latest_replie...

Regards,

Tarun

[ContentCreator14]

@Lyn_D  I sent you a DM!

[Lyn_D]

@ContentCreator14, Thank you for sharing.

I will get back to you as soon as I have an update, but please don't hesitate to reach out if you have further questions or issues.

[ContentCreator14]

@Lyn_D Great! Did you forward my error in DM to the tech team?

[ContentCreator14]

Hi @Lyn_D I sent you a DM on this issue a few days ago. Did you get it? Any word from the tech support team?

[Lyn_D]

@ContentCreator14 Our engineering team is still investigating this issue.

I will get back to you as soon as this issue is resolved, but please don't hesitate to reach out if you have any questions.

[ContentCreator14]

@Lyn_D Hi Lyn, I have updated the PS Express app just now and I am still getting the Content Failed to Create Due to No Internet Connection error up until now. Why is this?