Unable to restore purchase

New Here ,
Oct 03, 2019 Oct 03, 2019

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Hi there,

 

I am unable to restore purchase of PS Express  to my IPhone 7. It gets stuck on trying to activate the premium feature. I have a valid subscription. I have tried logging out of my Apple ID and signing back in, hard deleting the app and reinstalling. Nothing is working. Could you please advise?

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New Here ,
Oct 04, 2019 Oct 04, 2019

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I have the same issue and I tried everything nothing worked and customer support couldn’t help either. Did you manage to fix it?

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Community Beginner ,
Oct 10, 2019 Oct 10, 2019

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I’m also having the same issue and had no help from Adobe or Apple other than being directed to this forum.

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Community Beginner ,
Oct 10, 2019 Oct 10, 2019

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Just to let you know, I tried uninstalling - no good. Tried restarting phone - no good. Tried soft reset - no good. Tried a full reset and erased all iPhone data - worked! Bit of a faff having to restore from iCloud all the apps etc - but it's working fine now. Thought I'd let you know as I found the "help" online shocking!! 

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