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Video and combine photos not available on my device

Community Beginner ,
May 22, 2024 May 22, 2024

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I recently purchased the new iPad Air with the M2 chip but I see the combine photos and video are not available. I am a Premium member and I tried to restore purchases but that took forever, I even let it run all night and it was still restoring purchases by morning. 

is these features not available on M2 yet? Or any thoughts on what I should do to resolve this?

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Adobe Employee ,
Jun 04, 2024 Jun 04, 2024

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Hi @Greg Roth

 

We are sorry for the delayed response and the issue you encountered with the application. Please re-confirm about combine photos pill visibility. On subsequent launches, you should be able to get the "Combine Photos" pill. No re-installation or app update is required. Same as "Face Retouch" and "Collage" in the attached image.


Thank you,

Neelam

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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Nope. The combine photos pill and video pill are both gone but all others are gone too. Also missing is the cloud icon in the upper right corner letting me know PS Express is syncing the cloud and recent projects is also missing from the Home Screen. So apparently it is not syncing with the cloud.

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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One correction, all other pills are visible. Just combined photos and video are missing.

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Adobe Employee ,
Jun 09, 2024 Jun 09, 2024

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Hi @Greg Roth,

 

Thank you for the information. I have notified our engineering team to look into the issue. I will update you once they have responded.

 

Thank you,

Neelam

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