When resizing a scanned image do I do Image Size or Canvas size first? PSE 14

[FredY42]

I have scanned some 60 year old grey scale images and want to set the image to 8.2" X 10.2", with a canvas size of 8.5" x 11".

The problem is that everything looks fine on the screen, but when I print it on my HP4635 it shifts the picture to the left taking off about 1/3 and on the right I have nothing. Or it shifts it down on the page. Not the white border that I desire.

I tried using another program to print it and the problem is the same.

Thank, Fred

[Lyn_D]

Hi @FredY42 ,

Thank you for getting in touch.

Please accept our sincere apologies for the delay in responding to your issue, and we're sorry to hear you're having problems.

We are presently conducting an audit of old postings and came across your thread and were curious whether you could find a solution.

Also, could you kindly confirm if this is for Ps Express or Adobe Express? 

Please remember that we value you as a community member and appreciate all your contributions to the PS Express community.

We are patiently looking forward to hearing from you.

Many Thanks,

~Lyn 🙂

[FredY42 · Accepted solution]

Updating the HP priter firmware corrected the problem.

[Lyn_D]

Hi @FredY42,

Thank you for confirming your issue is resolved.

We're always here to help should you encounter any more issues.

Many thanks,

~Lyn 🙂