Any idea why Photoshop fix won’t download from iTunes?

New Here ,
Apr 23, 2018

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Hi

I am trying to download photoshop fix from iTunes but although initially looking as if it starts the download I get a message telling me that Paypal needs to send me an SMS code to verify my phone before I can make purchases. I click on continue and the screen goes blank before taking me back to iTunes and halting the download.

My phone is linked to my Paypal account, my phone is up to date with the latest iOS,  I have storage space and I’m only trying to download a free app so don’t see what the problem could be. Any suggestions?

Thanks

Hi Debbie,

What device are you using to download the app from iTunes?

Also, it looks like an issue with the iTunes account. Kindly check the account settings for the same as well.

Regards,

Sheena

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Any idea why Photoshop fix won’t download from iTunes?

New Here ,
Apr 23, 2018

Copy link to clipboard

Copied

Hi

I am trying to download photoshop fix from iTunes but although initially looking as if it starts the download I get a message telling me that Paypal needs to send me an SMS code to verify my phone before I can make purchases. I click on continue and the screen goes blank before taking me back to iTunes and halting the download.

My phone is linked to my Paypal account, my phone is up to date with the latest iOS,  I have storage space and I’m only trying to download a free app so don’t see what the problem could be. Any suggestions?

Thanks

Hi Debbie,

What device are you using to download the app from iTunes?

Also, it looks like an issue with the iTunes account. Kindly check the account settings for the same as well.

Regards,

Sheena

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302

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Apr 23, 2018 0
Adobe Employee ,
May 01, 2018

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Hi Debbie,

What device are you using to download the app from iTunes?

Also, it looks like an issue with the iTunes account. Kindly check the account settings for the same as well.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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