App crashes

New Here ,
Aug 21, 2018

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Hello,

Everytime I try to edit my photos with Photoshop Prix, app crashes... I uninstalled 

and installed again but  it doesn’t work.

It happens to someone else? iPhone X is the problem?

Let me know if happened to you and how was solved.

Thanks a lot,

Th issue seems to be fixed for now.

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App crashes

New Here ,
Aug 21, 2018

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Hello,

Everytime I try to edit my photos with Photoshop Prix, app crashes... I uninstalled 

and installed again but  it doesn’t work.

It happens to someone else? iPhone X is the problem?

Let me know if happened to you and how was solved.

Thanks a lot,

Th issue seems to be fixed for now.

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Aug 21, 2018 0
New Here ,
Aug 23, 2018

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I have the same problem since upgrading to IOS12 on my iPhone X. potoshop Fix App will crash almost immediately when attempting to open on its own or through the photoshop mix app.

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Aug 23, 2018 0
Adobe Employee ,
Aug 28, 2018

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Hi all,

We've received a lot of reports for the PS fix app crashing on the new version of iOS. we've identified the issue and are currently working on the fix.

Appreciate your patience.

Regards,

Sheena

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Aug 28, 2018 1
Community Beginner ,
Sep 04, 2018

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and several months later iOS 12 users continue to have photoshop fix crashing issues. Since we all are paying for this service that doesn’t wor I am beginning to believe the only way to get adobe to address the issue and relea an update is if we all cancel.

Seriously why are we, their customers, paying for a program that crashes upon openin? This is crazy and to be told “it’s fixed” and then the next day “oops wasn’t fixed but our technicians are aware of the problem“ makes several of us feel as though adobe can careless that their program is buggy and doesn’t work.

Adobe, stop telling us your technicians are aware of the proble, fix it and release the update. And refund your users who have now paid for 4 months of service that doesn’t work. Stop giving your users the run around.

Linda

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Sep 04, 2018 1
New Here ,
Sep 04, 2018

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poor response by Adobe,

With the resources they have available, why is it so difficult to make a relatively simple update available to fix this issue???

It’s clearly not a priority...that’s the problem.

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Sep 04, 2018 0
New Here ,
Sep 13, 2018

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Exactly the same problem here. I have full Adobe CC Suite and the only one that doesn’t work on my iPhone X is the Photoshop Fix. How long will it take to make it work? I understans that there are always glitches that need to be worked out on any new software but it’s been quite a while to debug this. Especially when the other Adobe apps have worked so well with IOS. You should change the name to Adobe Photoshop Fix - NOT.

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Sep 13, 2018 0
New Here ,
Sep 14, 2018

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The app crashes on my iPad Pro  

but is ok on my iPhone8. 

as i use the iPad more For this app - I really miss it.

:exclamation_mark:️Please put right  :exclamation_mark:️   

i beiefly saw a ‘report crash’ thing on the screen and I think I pressed it. Not sure though

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Sep 14, 2018 0
Adobe Employee ,
Sep 17, 2018

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Hi Lorraine,

Which is the iOS version on your iPad Pro?

Regards,

Sheena

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Sep 17, 2018 1
New Here ,
Sep 18, 2018

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Currently got IOS11 but IOS12 is availavle to me, I see.

Tried using the app in my iPad again and it worked this time, even before IOS12 has been put on      

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Sep 18, 2018 0
Adobe Employee ,
Sep 18, 2018

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Hi Lorraine,

Its great that the app has been working for you.

We do have some crash issues being reported but they are for the iOS 12 version and we're working on the fix for it,

Feel free to update this thread if you face any other issues.

Regards,

Sheena

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Sep 18, 2018 1
New Here ,
Oct 01, 2018

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Helpful Thanks

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Oct 01, 2018 0