Bug: can’t open project

New Here ,
Nov 27, 2017

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iPhone 7, iOS 11.1.2, Fix 1.7. After working on and closing a project I now get this error:

Can’t open

This project uses new features not in this version. Please update to the latest version of Photoshop Fix.

Hi Dillon,

If you reinstalled the app without saving your work, it might have got deleted but if the work was saved successfully you can still revert it from the cloud storage or local device memory.

Regards,

Sheena

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Bug: can’t open project

New Here ,
Nov 27, 2017

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iPhone 7, iOS 11.1.2, Fix 1.7. After working on and closing a project I now get this error:

Can’t open

This project uses new features not in this version. Please update to the latest version of Photoshop Fix.

Hi Dillon,

If you reinstalled the app without saving your work, it might have got deleted but if the work was saved successfully you can still revert it from the cloud storage or local device memory.

Regards,

Sheena

TOPICS
Problem or error

Views

1.7K

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 27, 2017 0
Adobe Employee ,
Nov 28, 2017

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Hi Connor,

That's strange.

Can you try to uninstall and reinstall the app to check the same?

Make sure to save your work before uninstalling the app.

Regards,

Sheena

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Nov 28, 2017 0
New Here ,
Dec 09, 2017

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This happened to me so I tried reinstalling the app and several of my projects got deleted off cerative cloud.

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Dec 09, 2017 0
Adobe Employee ,
Dec 11, 2017

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Hi Dillon,

If you reinstalled the app without saving your work, it might have got deleted but if the work was saved successfully you can still revert it from the cloud storage or local device memory.

Regards,

Sheena

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Dec 11, 2017 0
bobmayo LATEST
New Here ,
Nov 20, 2019

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This appears to be the same or a similar problem: Photoshop fix on iPad keeps giving the error message "Can't open. This project uses new features not in this version. Please update to the latest version of Photoshop Fix." But my wife is using the latest version and the image she created and is trying to work on was worked-on using that version. She's worried that she's going to lose all of her work on the image so far. How can we preserve her work and continue?

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Nov 20, 2019 0
Participant ,
Nov 29, 2017

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Maybe also make sure you are connected to a wireless connection when opening? (this is just a guess)

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Nov 29, 2017 1
New Here ,
Sep 09, 2018

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​I had the same problem today. I downloaded the Creative Cloud app and I located the folder of the project I couldn’t open before. Inside, I found the layers of the project. It looked like the last layer was corrupted (in a lower resolution than the original file) so I tried to recover another layer of the project. It worked prefect for me.

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Sep 09, 2018 1