can't save a picture

New Here ,
Dec 22, 2017

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Hello, I just downloaded the app, Adobe Photoshop Fix, and tried saving the desired picture after I edited it, however, the picture is always black whenever I try to view it. Help?

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New Here , Jan 05, 2018
justing4012087 New Here , Jan 05, 2018
Ok thank you for the help Sheena. I think it was bc I didn't have an Adobeprofile yet. Once I created one, the pic saved.

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Adobe Employee ,
Dec 22, 2017

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Hi Justin,

Where are you saving the picture?

Please let us know the steps you follow to save the image.

Regards,

Sheena

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Adobe Employee ,
Jan 05, 2018

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Hi Justin,

You may Contact Customer Care for more troubleshooting steps.

Regards,

Sheena

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New Here ,
Jan 05, 2018

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Ok thank you for the help Sheena. I think it was bc I didn't have an Adobe

profile yet. Once I created one, the pic saved.

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Adobe Employee ,
Jan 08, 2018

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That explains.

I'm glad that the issue is resolved for you.

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