Impossible to access to my project in Photoshop Fix

New Here ,
Sep 18, 2018 Sep 18, 2018

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Today I begun a new project and after I go to make other things, when I return in the app and try to open my project, it appears a message that I have to update to the latest version.

But I already have the latest version!!!

Make sure to fix this problem, because is not acceptable.

thank you

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correct answers 1 Correct Answer

Adobe Employee , Oct 01, 2018 Oct 01, 2018
Hi there,Please Contact Customer Care for more detailed troubleshooting.Regards,Sheena

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Adobe Employee ,
Sep 20, 2018 Sep 20, 2018

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Hi there,

I apologize for the troubles that you've been noticing with the app.

Please let me know the device that you're using along with the OS version on it. Also, confirm me the current app version installed on the device.

Regards,

Sheena

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Hi there,

Please Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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