Photoshop Fix — error stating “unsupported format”

Explorer ,
Nov 12, 2017

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I am getting an error message saying that photos taken on my iPhone 7 Plus are in an “unsupported format”.  Why is this occurring.The photos are in jpeg format.

Hi Denise,

You may Contact Customer Care for more troubleshooting steps.

Regards,

Sheena

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Photoshop Fix — error stating “unsupported format”

Explorer ,
Nov 12, 2017

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I am getting an error message saying that photos taken on my iPhone 7 Plus are in an “unsupported format”.  Why is this occurring.The photos are in jpeg format.

Hi Denise,

You may Contact Customer Care for more troubleshooting steps.

Regards,

Sheena

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Problem or error

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3.3K

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Nov 12, 2017 0
Adobe Employee ,
Nov 17, 2017

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Hi Denise,

I apologize for the troubles you are facing with this app.

A couple of questions:

1.  Are you trying to import the photos from your camera roll or any other location?

2. Please provide the complete details with the OS version.

3. Please confirm the version of the app installed on your device

Regards,

Sheena

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Nov 17, 2017 0
Explorer ,
Nov 19, 2017

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Trying to import photos taken on my iPhone on Apple devices to edit in Photo Fix. Error appears in iPhone 7 Plus and iPad Pro and iPad air2– 3 out of 3 Apple devices.

Get Outlook for iOS<https://aka.ms/o0ukef>

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Nov 19, 2017 0
Adobe Employee ,
Nov 21, 2017

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Strange! Are these photos saved in your camera roll?

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Nov 21, 2017 0
Explorer ,
Nov 21, 2017

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Yes. The format is jpg.

Get Outlook for iOS<https://aka.ms/o0ukef>

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Nov 21, 2017 0
Participant ,
Nov 29, 2017

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Could you try to duplicate the original photo in Photos, maybe crop or edit it slightly, then see if the new image will import into Adobe Photoshop Fix?

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Nov 29, 2017 1
Explorer ,
Dec 14, 2017

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The photos will import into the program following a warning message about the format not being supported by the program. My question remains- Why is this happening?

Get Outlook for iOS<https://aka.ms/o0ukef>

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Dec 14, 2017 0
Nov 08, 2020

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Hi Sheena,

 

I'm having the same problem except I couldn't insert any photos from my iPad Pro into Photoshop. It said unsupported format. All photos already in JPG format. Please don't ask us to go through saving it multiple times or may have to edit it just to make sure we can use it in Photoshop cause it will cost us our time. I really appreciate it if Adobe can help with this issue. Thank you in advance.

 

Cheers,

Tiqa

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Nov 08, 2020 0
Adobe Employee ,
Jan 05, 2018

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Hi Denise,

You may Contact Customer Care for more troubleshooting steps.

Regards,

Sheena

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Jan 05, 2018 0
Dec 07, 2020

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it is not solved!!!!! I'm having exactly the same error and your link goes to a generic page with no answer!

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Dec 07, 2020 0
Dec 07, 2020

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it started with the latest updates. please somebody help! i'm loosing so much time because of this I'm thinking to start using different softwares...

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Dec 07, 2020 0
LEGEND ,
Dec 07, 2020

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You are Replying to a Conversation that started 3 years ago. I am locking this thread. 

You should start you own conversation by going to the forum for the program you are having problems with and clicking the "Post to Community" button in the upper right hand side of that forums main page.

 

2020-10-04 07_55_22-Lightroom Classic on Adobe Support Community.png

 

Include as much detail as possible on your problem and your system specs.

Thanks and best of luck to you.

 

 

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Dec 07, 2020 0