Photoshop Fix reduced resolution on my iPad Pro generation 3

New Here ,
Jul 08, 2019

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i had to buy a new iPad and discovered I can’t use photoshop fix any longer due the reduced resolution. I upload photos directly to my iPad camer roll and then open the photo I want to edit in Fix. B505D592-6F1E-4C26-8C01-A4897A002788.pngIt worked perfectly fine on my old iPad Air 2. I don’t understand why we aren’t given an option to turn that resolution optimizer off. I loved this app but now it’s unusable. Please help fix the problem. . 

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Photoshop Fix reduced resolution on my iPad Pro generation 3

New Here ,
Jul 08, 2019

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i had to buy a new iPad and discovered I can’t use photoshop fix any longer due the reduced resolution. I upload photos directly to my iPad camer roll and then open the photo I want to edit in Fix. B505D592-6F1E-4C26-8C01-A4897A002788.pngIt worked perfectly fine on my old iPad Air 2. I don’t understand why we aren’t given an option to turn that resolution optimizer off. I loved this app but now it’s unusable. Please help fix the problem. . 

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Jul 08, 2019 0
Adobe Employee ,
Jul 19, 2019

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Hi Donnae212,

Sorry that Photoshop Mix is opening your images in a lower resolution than before. Which version of the app are you using?

Could you please take a look at this similar discussion Pixelation with Image Upload - Photoshop Mix  and let us know if that helps?

Thanks,

Akash

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Jul 19, 2019 0
New Here ,
Aug 17, 2019

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Hi,

I have the same issue and the link you sent doesn’t answer the query.

To confirm, I am trying to open 36mb tiffs in photoshop fix and they are instantly reduced in size, making them pixelated. I have searched for a setting that will override it to no avail.  It there a way to upload the full size image to photoshop fix?

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Aug 17, 2019 0
jmbraz LATEST
New Here ,
Jan 12, 2020

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I have this same issue still. Resolution is fine on my iPhone XR, but garbage on my iPad Air 3. Anyone find any way to correct this?

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Jan 12, 2020 0